Developing User Data Tools: Challenges and Opportunities

One established way to facilitate the uptake of a new approach or area of practice by an intended target group is to provide tools that can support them throughout the implementation process. These tools should be both informative and inspiring as there is not yet enough relevant awareness, expertise and experience in the target group. Inclusive design, as one new area of practice in design, is an excellent example of how such support tools become both essential and significant. In the past twenty years a number of resources and tools have been developed to support inclusive design (Dong and Clarkson, 2004); these serve different purposes and come in a variety of formats.