TQM's contribution to marketing implementation and firm's competitiveness
暂无分享,去创建一个
[1] James C. Anderson,et al. STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .
[2] Jayant V. Saraph,et al. An Instrument for Measuring the Critical Factors of Quality Management , 1989 .
[3] R. Grant. The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation , 1991 .
[4] Richard Reed,et al. Commitment to total quality management: Is there a relationship with firm performance? , 1997 .
[5] Amrik S. Sohal,et al. TQM and innovation: a literature review and research framework , 2001 .
[6] Charles R. O'Neal,et al. Marketing's lead role in total quality , 1992 .
[7] Aron O'Cass,et al. Exploring the characteristics of the market-driven firms and antecedents to sustained competitive advantage , 2004 .
[8] Gilbert A. Churchill. A Paradigm for Developing Better Measures of Marketing Constructs , 1979 .
[9] Bernard J. Jaworski,et al. Market orientation: Antecedents and consequences , 1993 .
[10] J. Dart,et al. Measuring market orientation: A multi‐factor, multi‐item approach , 1994 .
[11] Michael Ahearne,et al. Some Possible Antecedents and Consequences of In-Role and Extra-Role Salesperson Performance , 1998 .
[12] James M. Sinkula. Market Information Processing and Organizational Learning , 1994 .
[13] J. Barney. Firm Resources and Sustained Competitive Advantage , 1991 .
[14] Ismail Sila,et al. An investigation of the total quality management survey based research published between 1989 and 2000: A literature review , 2002 .
[15] Jiju Antony,et al. Critical success factors of TQM implementation in Hong Kong industries , 2002 .
[16] Haiyang Li,et al. When Does Trust Matter? Antecedents and Contingent Effects of Supervisee Trust on Performance in Selling New Products in China and the United States , 2002 .
[17] Paul D. Larson,et al. The TQM Impact: A Study of Quality Managers' Perceptions , 1995 .
[18] N. A. Dayton,et al. The demise of total quality management (TQM) , 2003 .
[19] Mandeep Singh,et al. Marketing Renaissance: Opportunities and Imperatives for Improving Marketing Thought, Practice, and Infrastructure , 2005 .
[20] Douglas W. Vorhies,et al. The Capabilities and Perfor Mance Advantages of Market‐Driven Firms: An Empirical Investigation , 2000 .
[21] Ming-Tien Tsai,et al. The Impact of Marketing Knowledge among Managers on Marketing Capabilities and Business Performance , 2004 .
[22] Bernard J. Jaworski,et al. Market Orientation: The Construct, Research Propositions, and Managerial Implications , 1990 .
[23] Rodolfo Vázquez,et al. The Role of Market Orientation In Business Dyadic Relationships: Testing an Integrator Model , 2003 .
[24] Neil A. Morgan,et al. Market-Led Quality , 1992 .
[25] Frank W. Dewhurst,et al. Relating TQM, marketing and business performance: An exploratory study , 2000 .
[26] R. Mayer,et al. Marketing, total quality management and benchmarking: exploring the divide , 2000 .
[27] L. J. Porter,et al. Identification of the Critical Factors of TQM , 1996 .
[28] Amrik S. Sohal,et al. A study of the relationship between quality management practices and performance in small businesses , 1999 .
[29] Kin Chung Woon. TQM implementation: comparing Singapore’s service and manufacturing leaders , 2000 .
[30] A. Wilkinson,et al. Rethinking total quality management , 2001 .
[31] F. Webster. The rediscovery of the marketing concept , 1988 .
[32] Hesan A. Quazi,et al. A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore , 1998 .
[33] Eugene H. Fram,et al. Not so strange bedfellows: marketing and total quality management , 1995 .
[34] John C. Anderson,et al. A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings* , 1995 .
[35] W. Edwards Deming,et al. Out of the Crisis , 1982 .
[36] N. D. Ahanotu,et al. Empowerment and production workers: a knowledge‐based perspective , 1998 .
[37] Gilbert A. Churchill,et al. Marketing: Creating Value for Customers , 1995 .
[38] Iris Mohr-Jackson. Conceptualizing total quality orientation , 1998 .
[39] C. K. Mok,et al. TQM: A change management model for market orientation , 2005 .
[40] María Leticia Santos-Vijande,et al. Organizational learning and market orientation: interface and effects on performance , 2005 .
[41] B. Barnes,et al. Relationship marketing needs total quality management , 1999 .
[42] K. B. Hendricks,et al. Firm characteristics, total quality management, and financial performance , 2001 .
[43] Lawrence M. Corbett,et al. An international study of quality improvement approach and firm performance , 1997 .
[44] J. J. Dahlgaard,et al. A causal model for employee satisfaction , 2000 .
[45] J. Weerawardena. Exploring the role of market learning capability in competitive strategy , 2003 .
[46] Kevin B. Hendricks,et al. The Long-Run Stock Price Performance of Firms with Effective TQM Programs , 2001, Manag. Sci..
[47] Sanjay L. Ahire,et al. Development and Validation of TQM Implementation Constructs , 1996 .
[48] John O. Burdett. TQM and Re‐engineering , 1994 .
[49] Nigel F. Piercy,et al. Marketing implementation: The implications of marketing paradigm weakness for the strategy execution process , 1998 .
[50] Farzaneh Fazel,et al. An Integrative Framework for Developing and Evaluating a TQM Implementation Plan , 1995 .
[51] Shaukat A. Brah,et al. Relationship between TQM and performance of Singapore companies , 2002 .
[52] Gordon E. Greenley. FORMS OF MARKET ORIENTATION IN UK COMPANIES , 1995 .
[53] J. Weerawardena. The role of marketing capability in innovation-based competitive strategy , 2003 .
[54] R. Sitgreaves. Psychometric theory (2nd ed.). , 1979 .
[55] S. Hart,et al. Market orientation versus quality orientation: sources of superior business performance , 2004 .
[56] John C. Narver,et al. Market Orientation and the Learning Organization , 1995 .
[57] T. C. Powell. Total Quality Management as Competitive Advantage , 1995 .
[58] Amrik S. Sohal,et al. The multidimensionality of TQM practices in determining quality and innovation performance — an empirical examination , 2004 .
[59] Chandrasekharan Rajendran,et al. TQM is a must for success, but not sufficient for survival: A conceptual framework as contemplated in ancient Tamil literature in India , 2003 .
[60] Arawati Agus,et al. The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies , 2000 .
[61] J. Nunnally. Psychometric Theory (2nd ed), New York: McGraw-Hill. , 1978 .
[62] Philip B. Crosby,et al. Quality Is Free: The Art of Making Quality Certain , 1979 .
[63] Armand V. Feigenbaum,et al. Total quality control , 1961 .
[64] Shams Rahman,et al. Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation , 2004 .
[65] Kenneth M. York,et al. Causation or covariation: An empirical re-examination of the link between TQM and financial performance , 2004 .
[66] G. Easton,et al. The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation , 1998 .
[67] Jose Ignacio Castresana Ruiz-Carrillo,et al. Theoretical foundation of the EFQM model: the resource-based view , 2005 .
[68] Adrienne Curry,et al. Focusing on key elements of TQM – evaluation for sustainability , 2002 .
[69] Roger G. Schroeder,et al. A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT , 1994 .
[70] G. Wright,et al. A longitudinal study of TQM implementation: factors influencing success and failure , 2003 .
[71] Neil A. Morgan,et al. Benchmarking Marketing Capabilities for Sustainable Competitive Advantage , 2005 .
[72] B. Mark. Organizational culture. , 1996, Annual review of nursing research.
[73] Peter M. Bentler,et al. Practical Issues in Structural Modeling , 1987 .
[74] M. Terziovski,et al. The relationship between total quality management practices and operational performance , 1999 .
[75] Carmen Escanciano,et al. Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage , 2002 .
[76] John R. Grandzol,et al. A survey instrument for standardizing TQM modeling research , 1998 .
[77] Zhihai Zhang,et al. An instrument for measuring TQM implementation for Chinese manufacturing companies , 2000 .
[78] A. Darker,et al. TOTAL QUALITY CONTROL , 1987 .
[79] Mile Terziovski,et al. The link between total quality management practice and organisational performance , 1999 .
[80] E. Schein. Organizational Culture and Leadership , 1991 .
[81] G. Day. Continuous Learning about Markets , 1994 .
[82] Ana B. Escrig-Tena,et al. To what extent do enablers explain results in the EFQM excellence model?: An empirical study , 2005 .
[83] Joseph P. Cannon,et al. An Examination of the Nature of Trust in Buyer–Seller Relationships: , 1997 .
[84] S. Ahire,et al. The role of top management commitment in quality management: an empirical analysis of the auto parts industry , 1998 .
[85] S. Rahman. A comparative study of TQM practice and organisational performance of SMEs with and without ISO 9000 certification , 2001 .
[86] Donald Davis,et al. A STUDY OF MEASURING THE CRITICAL FACTORS OF QUALITY MANAGEMENT , 1995 .
[87] Iris Mohr-Jackson. Managing a Total Quality Orientation: Factors Affecting Customer Satisfaction , 1998 .
[88] L. Harris,et al. The organizational barriers to developing market orientation , 2000 .
[89] R. Friedmann,et al. Market-oriented culture, knowledge-related resources, reputational assets and superior performance: a conceptual framework , 1999 .