A Delphi Study of Factors Hindering Web Accessibility for Persons with Disabilities

The importance of the web is increasing, not only as a communication channel but also in enhancing the quality of life for many. Accordingly, there is a growing interest in web accessibility (WA), which involves the creation of an environment in which everyone can equally access and use the web. WA is especially important to those who have disability as it can directly influence their quality of life. This study explores the factors that hinder WA for persons with disabilities and how can they be alleviated. Using a Delphi method, study showed that the main factors hindering web accessibility are lack of the following: publicity and awareness; management's interest; institutional or financial support from the government; objective evaluations of accessibility compliance; availability of experts; accessibility education and relevant educational institutions; the understanding of accessibility compliance. Being one of few pioneering WA studies, this research contributes to both theory and practice.