The Effects of Country of Origin on Trust and Ethical Perceptions of Legal Services

The impact of nationality on perceptions on ethicality and trust towards an American service professional are examined using data from 122 individuals who had either attended a seminar or an initial consultation with an immigration lawyer. Perceptions of trust are found to differ significantly between people from nations characterised by high and low individualism. Significant differences in ethical perceptions are also noted between individuals from high versus low power distance nations. Although this research was conducted regarding a onetime interaction with an immigration lawyer; results and managerial implications may have meaning to other professional service providers.

[1]  R. Belk.  Cultural and Historical Differences in Concepts of Self and Their Effects on Attitudes Toward Having and Giving , 1984 .

[2]  Peter R. Dickson,et al.  The Price Knowledge and Search of Supermarket Shoppers , 1990 .

[3]  Barton A. Weitz,et al.  Determinants of Continuity in Conventional Industrial Channel Dyads , 1989 .

[4]  Leslie A. Hayduk.  Structural equation modeling with LISREL: essentials and advances , 1987 .

[5]  P. Schurr,et al.  Influences on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness. , 1985 .

[6]  R. Prus.  Developing Loyalty , 1987 .

[7]  Richard G. Netemeyer,et al.  Assessing the Cross-National Applicability of Consumer Behavior Models: A Model of Attitude toward Advertising in General , 1993 .

[8]  Cynthia M. Webster.  Can Consumers be Segmented on the Basis of their Service Quality Expectations , 1989 .

[9]  William Foote Whyte,et al.  Do Cultural Differences Affect Workers' Attitudes? , 1966 .

[10]  Factorial Validity of the Kluckhohn and Strodtbeck Value Orientation Scale , 1974 .

[11]  S. Beatty,et al.  Personal values and gift-giving behaviors: A study across cultures , 1991 .

[12]  B. Williams.  The new social contract , 1967 .

[13]  J. E. Swan,et al.  How industrial salespeople gain customer trust , 1985 .

[14]  Michael D. Reilly,et al.  Ethnic Migration, Assimilation, and Consumption , 1983 .

[15]  Dana L. Alden,et al.  Identifying Global and Culture- Specific Dimensions of Humor in Advertising: A Multinational Analysis , 1993 .

[16]  Elizabeth C. Hirschman,et al.  American Jewish Ethnicity: Its Relationship to Some Selected Aspects of Consumer Behavior , 1981 .

[17]  George Wright,et al.  Behavioral Decision Theory: An Introduction , 1984 .

[18]  J. Coleman.  Foundations of Social Theory , 1990 .

[19]  H. Triandis,et al.  A COMPARATIVE ANALYSIS OF SUBJECTIVE CULTURE , 1967 .

[20]  John K. Butler.  Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory , 1991 .

[21]  Richard A. Connor,et al.  Marketing your consulting and professional services , 1985 .

[22]  Banfield,et al.  MORAL BASIS OF A BACKWARD SOCIETY , 1958 .

[23]  D. Hempel.  Family Buying Decisions: A Cross-Cultural Perspective , 1974 .

[24]  Robert E. Wilkes,et al.  A Note on Generic Purchaser Generalizations and Subcultural Variations , 1985 .

[25]  Rolph E. Anderson,et al.  Multivariate data analysis (4th ed.): with readings , 1995 .

[26]  Richard W. Brislin,et al.  Intercultural Interactions: A Practical Guide , 1988 .

[27]  Fred E. Fiedler,et al.  The Culture Assimilator: An Approach to Cross-Cultural Training. Technical Report. , 1970 .

[28]  Naveen Donthu,et al.  The Intensity of Ethnic Affiliation: A Study of the Sociology of Hispanic Consumption , 1986 .

[29]  G. Zaltman,et al.  Factors affecting trust in market research relationships. , 1993 .

[30]  C. Hill.  Cooperation, Opportunism, and the Invisible Hand: Implications for Transaction Cost Theory , 1990 .

[31]  Ethics in industrial selling: How product and service salespeople compare , 1985 .

[32]  Janet Wagner,et al.  Economic Dimensions of Household Gift Giving , 1991 .

[33]  David J. Fritzsche,et al.  Business Ethics: A Literature Review with a Focus on Marketing Ethics , 1989 .

[34]  M. Mulder.  The daily power game , 1977 .

[35]  Suzanne Wedow,et al.  Feeling Paranoid: The Organization of an Ideology about Drug Abuse. , 1979 .

[36]  E. Foa,et al.  Societal Structures of the Mind , 1974 .

[37]  James C. Anderson,et al.  Some Methods for Respecifying Measurement Models to Obtain Unidimensional Construct Measurement , 1982 .

[38]  Personal Selling: An Interactive Approach , 1988 .

[39]  H. Triandis,et al.  Individualism and Collectivism: Cross-cultural Perspectives on Self-ingroup Relationships We Wish to Thank Our Research Collaborators for Stimulating Ideas, Data, and Moral Support in Carrying out a Complex Set of Studies. They , 2022 .

[40]  Odis E. Bigus.  The Milkman and his Customer: A Cultivated Relationship , 1972 .

[41]  F. Dwyer,et al.  Output Sector Munificence Effects on the Internal Political Economy of Marketing Channels , 1987 .

[42]  R. Albert.  8 – The Intercultural Sensitizer or Culture Assimilator: A Cognitive Approach* , 1983 .

[43]  Humberto Valencia,et al.  Hispanic values and subcultural research , 1989 .

[44]  R. Green,et al.  A Cross-National Study of Perceived Risk , 1978 .

[45]  B. R. Schlenker,et al.  The effects of personality and situational variables on behavioral trust. , 1973, Journal of personality and social psychology.

[46]  G. Hofstede,et al.  Cultures and Organizations: Software of the Mind , 1991 .

[47]  木下 毅.  Ian R.Macneil:The New Social Contract--An Inquiry into Modern Contractual Relations,1980 , 1985 .

[48]  John Hattie,et al.  Methodology Review: Assessing Unidimensionality of Tests and ltenls , 1985 .

[49]  M. N. Segal,et al.  Value network for cross-national marketing management: A framework for analysis and application , 1993 .

[50]  H. Triandis.  The analysis of subjective culture , 1973 .

[51]  D. W. Brogan,et al.  The American character , 1945 .

[52]  R. Burt.  Interpretational Confounding of Unobserved Variables in Structural Equation Models , 1976 .

[53]  G. Hofstede,et al.  Culture′s Consequences: International Differences in Work-Related Values , 1980 .

[54]  楊國樞,et al.  Chinese Values and the Search for Culture-Free Dimensions of Culture , 1987 .