Usability Study of Mobile Learning Application in Higher Education Context: An Example from Fiji National University

Mobile learning is transforming the delivery of education and training in the higher education sector by providing students with the opportunity to learn anywhere and anytime. Mobile devices have small screen sizes, little input capability and processing power that make designing and using mobile learning applications a challenging task. MLearn was a pilot project undertaken at Fiji National University (FNU) to provide a mobile learning facility for its distance and flexible learning students. In response to the dissatisfaction expressed by these students, an in-depth usability evaluation of the MLearn application was conducted. The study was conducted using 30 students studying through a distance or flexible learning mode who were recruited to examine the system for ease of use, usefulness and satisfaction. The sample included a wide variety of experienced and inexperienced students across the university. Data was collected using questionnaires and group interviews. The data gathered was subjected to reliability analysis followed by a comprehensive evaluation based on the specified usability criteria. Data analysis was performed on the whole sample, as well as on each of the groupings (experienced and inexperienced users). The results highlighted minor usability problems, and recommendations were derived to further improve the application. Findings from this research will be applied to develop a set of guideline to support the future design of mobile learning applications.