Dimensions of Satisfaction in Teleconferencing: An Exploratory Analysis

The results of exploratory analyses of data gathered on communication satisfaction in an experimental study on teleconferencing are reported. Factor analyses were done to examine the dimensions underlying the satisfaction construct. Factors that were statistically supported were further examined for role-related (speaker vs. listener) differences and for correlations among the identified factors. The exploration suggests that satisfaction with technology may be lower than overall satisfaction for both speakers and listeners. Speaker satisfaction with technology is lower than listener satisfaction with technology. Possible interpretations of the results are offered. The results emphasize the need for further research into the dimensions underlying the satisfaction construct. >

[1]  Starr Roxanne Hiltz,et al.  User satisfaction with computer-mediated communication systems , 1990 .

[2]  Peter G. W. Keen,et al.  Information systems and organizational change , 1990, CACM.

[3]  William J. Doll,et al.  The Measurement of End-User Computing Satisfaction , 1988, MIS Q..

[4]  Paul Gray,et al.  Group decision support systems , 1987, Decis. Support Syst..

[5]  Wanda J. Orlikowski,et al.  A Short Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use , 1987, J. Manag. Inf. Syst..

[6]  S. R. Hiltz,et al.  Experiments in group decision making: Communication process and outcome in face-to-face versus computerized conferences. , 1986 .

[7]  S. Kiesler,et al.  Group processes in computer-mediated communication☆ , 1986 .

[8]  Sammy W. Pearson,et al.  Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[9]  Steven H. Lewis,et al.  Listener Responsiveness and the Coordination of Conversation , 1982 .

[10]  M. Hecht.  Measures of Communication Satisfaction , 1978 .

[11]  M. Hecht.  The Conceptualization and Measurement of Interpersonal Communication Satisfaction. , 1978 .

[12]  Wai-Lan Luk,et al.  Multi-user interface for group ranking: a user-centered approach , 1994 .

[13]  Richard S. Laktin.  Adoption of information technology in a small business setting , 1992 .

[14]  Feng Lu,et al.  Recos : a request-commitment support model , 1992 .

[15]  N. Melone.  A theoretical assessment of the user-satisfaction construct in information systems research , 1990 .

[16]  John Short,et al.  The social psychology of telecommunications , 1976 .

[17]  Dov Monderer,et al.  TO COMMIT or NOT TO COMMIT ? , 2022 .