Formalizing Emotional E-Commerce Agents for a Simple Negotiation Protocol

Electronic commerce has become a central pillar of the Internet. Easy access, mobile devices with permanent connection, social networks and the real-time conversation streams have a big influence over B2C and C2C commerce. Currently, e-commerce becomes a social commerce, much closer to the traditional paradigm. The inclusion of emotional components in the act of trading complies with the current social trends and further approaches the electronic commerce to the traditional one. This paper continues the work on an emotional e-commerce platform by formalizing the customer, supplier and community agents. We present a simple negotiation protocol as a proof of concept.

[1]  Nicholas R. Jennings,et al.  Agent Specification Using Multi-context Systems , 2002, Foundations and Applications of Multi-Agent Systems.

[2]  Carles Sierra,et al.  Agent-Mediated Electronic Commerce , 2004, Autonomous Agents and Multi-Agent Systems.

[3]  Kristin M. Tolle,et al.  Intelligent Software Agents for Electronic Commerce , 2000, Handbook of Electronic Commerce.

[4]  Nicholas R. Jennings,et al.  On Efficient Procedures for Multi-issue Negotiation , 2006, TADA/AMEC.

[5]  Michael Luck,et al.  Foundations and Applications of Multi-Agent Systems , 2002, Lecture Notes in Computer Science.

[6]  Lakhmi C. Jain,et al.  Knowledge-Based Intelligent Information and Engineering Systems , 2004, Lecture Notes in Computer Science.

[7]  Anna Ståhl,et al.  Designing for Emotional Expressivity , 2005 .

[8]  Ngoc Thanh Nguyen,et al.  Agent and Multi-agent Technology for Internet and Enterprise Systems , 2010, Agent and Multi-agent Technology for Internet and Enterprise Systems.

[9]  Rosalind W. Picard.  Affective Computing , 1997 .

[10]  Nicholas R. Jennings,et al.  Using Multi-context Systems to Engineer Executable Agents , 1999, ATAL.

[11]  Severin Bumbaru,et al.  Toward Emotional E-Commerce , 2010, Agent and Multi-agent Technology for Internet and Enterprise Systems.

[12]  Severin Bumbaru,et al.  Toward Emotional E-Commerce: The Customer Agent , 2008, KES.

[13]  C. Adam.  Emotions: from psychological theories to logical formalization and implementation in a BDI agent , 2007 .

[14]  Frank Dignum,et al.  Agent-Mediated Electronic Commerce: Scientific and Technological Roadmap , 2001, AgentLink.

[15]  Andrew Ortony,et al.  The Cognitive Structure of Emotions , 1988 .

[16]  Nicholas R. Jennings,et al.  Agent Theories, Architectures, and Languages: A Survey , 1995, ECAI Workshop on Agent Theories, Architectures, and Languages.

[17]  Nicholas R. Jennings,et al.  Intelligent Agents VI , 2000 .

[18]  J. Russell.  A circumplex model of affect. , 1980 .