Evolving electronic communication networks: an empirical assessment

Understanding electronic communication and the patterns that characterize its development are critical to realizing full benefits from computersupported work (Hiltz and Turoff, 1978; Olsen and Lucas, 1982; Kiesler, Siegel and McGuire, 1984). Cooperative work depends on effective communication and on the ability of organizations to manage the technology of communication appropriately (Rogers and Agarwala-Rogers, 1976; Farace, Monge and Russell, 1977). Organizations that do not understand the political and social dimensions of their communications systems will inevitably fail to achieve their purposes (Hawes, 1974; Benson, 1975).

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