A New Methodology for Business Process Improvement

Information flows across the organization are complex, and procedures employed to understand, share, and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies have been proposed to describe and evolve business processes. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This chapter focuses on a methodology for business process discovery and the importance of integrating local information into coherent and sound process definitions. Business Alignment Methodology (BAM) is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute to business process improvement against current BPM approaches. DOI: 10.4018/978-1-4666-3664-4.ch008