CEI: A Process to Improve Communication in ERP System Implementation

ERP systems can be defined as information systems that aim of integrating and processing data for business organizations. At the beginning of the years 2000, organizations began to invest in these systems with a view to obtaining competitive advantage in the market. The literature shows a wide range of critical factors that account for the success of the installation of ERP and the communication of low quality is regarded as one of the main factors of fails. This article sets out a communication process designated by the acronym CEI, the purpose of which is to structure communication between the leaders and participants for ERP installation systems. CEI makes use of BPM concepts and the sensemaking. Two assessments were carried out: the first assessment involved the conception and the second concerned the usability of the CEI. Both yielded positive results and included several suggestions for improving the CEI.