Modelling information requirements in complex engineering services
暂无分享,去创建一个
[1] Rachel Cuthbert,et al. The Impact of Contract Type on Service Provider Information Requirements , 2012, Int. J. Serv. Sci. Manag. Eng. Technol..
[2] Mary Jo Bitner,et al. Moving Forward and Making a Difference: Research Priorities for the Science of Service , 2010 .
[3] A. Neely. Exploring the financial consequences of the servitization of manufacturing , 2008 .
[4] Beatrice Alenljung,et al. Portraying the practice of decision-making in requirements engineering: a case of large scale bespoke development , 2008, Requirements Engineering.
[5] Duncan McFarlane,et al. Information requirements in service delivery , 2008 .
[6] Behrouz Homayoun Far,et al. A case study validation of a knowledge-based approach for the selection of requirements engineering techniques , 2008, Requirements Engineering.
[7] D. McFarlane,et al. The impact of different support service contract models on provider information requirements , 2008 .
[8] Uday S. Karmarkar,et al. Information Services in the U.S. Economy: Value, Jobs, and Management Implications , 2008 .
[9] Serguei Netessine,et al. Performance Contracting in After-Sales Service Supply Chains , 2007, Manag. Sci..
[10] Glenn J. Browne,et al. Improving requirements elicitation: an empirical investigation of procedural prompts , 2007, Inf. Syst. J..
[11] Chin-Laung Lei,et al. How sensitive are online gamers to network quality? , 2006, CACM.
[12] James C. Spohrer,et al. A research manifesto for services science , 2006, CACM.
[13] E. Fleisch,et al. Overcoming the Service Paradox in Manufacturing Companies , 2005 .
[14] Chris A. McMahon,et al. Characterising the requirements of engineering information systems , 2004, Int. J. Inf. Manag..
[15] Colette Rolland,et al. Eliciting gaps in requirements change , 2004, Requirements Engineering.
[16] Glen Mullineux,et al. A framework for the requirements of capturing, storing and reusing information and knowledge in engineering design , 2002, Int. J. Inf. Manag..
[17] S Kafandaris,et al. The Economic Value of Information , 2001, J. Oper. Res. Soc..
[18] J. Shaw,et al. REGULATION AND CONTINUING MONOPOLY ON BRITAIN'S RAILWAYS , 1997 .
[19] Eric R. Ziegel,et al. Design and Management of Service Processes , 1997 .
[20] B. J. Berkley,et al. Identifying the information requirements to deliver quality service , 1995 .
[21] A. Parasuraman,et al. A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .
[22] H. Meier,et al. Industrial Product-Service Systems—IPS2 , 2010 .
[23] Tomohiko Sakao,et al. Service Engineering: a novel engineering discipline for producers to increase value combining service and product , 2007 .
[24] François B. Vernadat,et al. Interoperable enterprise systems: Principles, concepts, and methods , 2007, Annu. Rev. Control..
[25] R. Dierdonck. Service Operations Management: Improving Service Delivery , 2006 .
[26] Benjamin Yen,et al. A generic model and design representation technique of service products , 2002 .
[27] Stefan Stremersch,et al. The purchasing of full-service contracts: An exploratory study within the industrial maintenance market , 2001 .
[28] R. B. Chase,et al. A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design , 2000 .
[29] Alan M. Davies,et al. Handbook of condition monitoring : techniques and methodology , 1998 .
[30] Mary Jo Bitner,et al. Services Marketing: Integrating Customer Focus Across the Firm , 1996 .
[31] Rohit Ramaswamy,et al. Design and management of service processes : keeping customers for life , 1996 .