Facilitating the socio-emotional dimension in group support systems environments

This paper addresses the socio-emotional dimension that exists in Group Support Systems (GSS) meeting environments from the perspective of the facilitator. A theoretical framework and justitlcation for research related to this topic is presented. The relevant literature is reviewed and a set of socio-emotional issues and behaviors is developed based on the integration and synthesis of this literature. Our current research project that focuses on facilitating the socio-emotionat dimension in GSS environments is presented and some of our initial findings are introduced. This includes presenting a model representing how facilitator's perceive and manage socio-emotional issues in a GSS environment. Finally, future research issues are posited.

[1]  Dennis S. Gouran,et al.  Facilitation of Group Communication , 1989 .

[2]  J. Heron.  The Facilitators' Handbook , 1990 .

[3]  Richard T. Watson,et al.  Computer augmented teamwork - a guided tour , 1992 .

[4]  Danial Clapper,et al.  The Rationalization of the Organizational Meeting: Implications of Group Support Systems for Power, Symbolism and Face-Work , 1993, ICIS.

[5]  David Watson,et al.  The effect of induced social interaction on positive and negative affect , 1991 .

[6]  Jay F. Nunamaker,et al.  A Comparison of Laboratory and Field Research in the Study of Electronic Meeting Systems , 1990, J. Manag. Inf. Syst..

[7]  Poppy Lauretta McLeod,et al.  An Assessment of the Experimental Literature on Electronic Support of Group Work: Results of a Meta-Analysis , 1992, Hum. Comput. Interact..

[8]  B. E. Wynne,et al.  An experiment assessing group support system and facilitator effects on meeting outcomes , 1995 .

[9]  M. Tawfik Jelassi,et al.  A development framework for computer-supported conflict resolution , 1990 .

[10]  T. Kayser,et al.  Mining Group Gold: How to Cash in on the Collaborative Brain Power of a Group , 1990 .

[11]  Gerardine DeSanctis,et al.  Understanding the use of Group Decision Support Systems: The Theory of Adaptive Structuration , 1990 .

[12]  Melvin F. Shakun,et al.  Social-emotional aspects of negotiation , 1990 .

[13]  G. Yukl,et al.  Leadership in Organizations , 1981 .

[14]  Izak Benbasat,et al.  A Theoretical Perspective of Negotiation Support Systems , 1992, J. Manag. Inf. Syst..

[15]  Gerardine DeSanctis,et al.  Understanding the differences in collaborative system use through appropriation analysis , 1991, Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences.

[16]  Gerardine DeSanctis,et al.  Conflict management and group decision support systems , 1988, CSCW '88.

[17]  C. J. McGoff,et al.  Empirical information from the field: a practitioners' view of using GDSS in business , 1991, Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences.

[18]  Jay Hall,et al.  The Effects of a Normative Intervention on Group Decision-Making Performance , 1970 .

[19]  Victoria K. Clawson,et al.  The Role of the Facilitator in Computer-Supported Meetings , 1993 .

[20]  Daryl R. Conner,et al.  Managing at the Speed of Change: How Resilient Managers Succeed and Prosper Where Others Fail , 1993 .

[21]  R. R. Grams,et al.  Proceedings of the twentieth Hawaii international conference on system sciences , 1987 .

[22]  R. Bostrom,et al.  Group Facilitation and Group Support Systems , 1993 .

[23]  B. E. Wynne,et al.  Effects of computer support and facilitator support on group processes and outcomes: an experimental assessment , 1990 .

[24]  D. Watson,et al.  Toward a consensual structure of mood. , 1985, Psychological bulletin.

[25]  Jay F. Nunamaker,et al.  Electronic meeting systems , 1991, CACM.

[26]  B. Fisher.  Small Group Decision Making: Communication and the Group Process , 1980 .

[27]  I. Benbasat,et al.  The Effects of Group, Task,Context, and Technology Variables on the Usefulness of Group Support Systems , 1993 .

[28]  Fred Niederman,et al.  Facilitating technology-supported group work: a new category of IS personnel , 1992, Special Interest Group on Computer Personnel Research Annual Conference.

[29]  N. Schwarz,et al.  Happy and Mindless, But Sad and Smart? The Impact of Affective States on Analytic Reasoning , 1991 .

[30]  Mary Jo Bitner,et al.  The Service Encounter: Diagnosing Favorable and Unfavorable Incidents: , 1990 .

[31]  John Keltner,et al.  Facilitation Catalyst for Group Problem Solving , 1989 .

[32]  David Straus,et al.  How to Make Meetings Work , 1993 .

[33]  George David Kieffer.  The Strategy of Meetings , 1988 .

[34]  Kenneth L. Kraemer,et al.  The impact of technological support on groups: An assessment of the empirical research , 1989, Decis. Support Syst..

[35]  Gary W. Dickson,et al.  Exploring Modes of Facilitative Support for GDSS Technology , 1993, MIS Q..

[36]  Anthony F. Buono,et al.  A Primer on Organizational Behavior , 1985 .

[37]  Borgatta Ef,et al.  A systematic study of interaction process scores, peer and self-assessments, personality and other variables. , 1962 .

[38]  J. Stainer,et al.  The Emotions , 1922, Nature.

[39]  Sara Kiesler,et al.  Social psychological aspects of computer-mediated communication , 1984 .

[40]  J. C. Flanagan.  Psychological Bulletin THE CRITICAL INCIDENT TECHNIQUE , 2022 .

[41]  Alan R. Dennis,et al.  An experimental investigation of facilitation in an EMS decision room , 1992 .

[42]  G. Egan.  Face to Face: The Small-Group Experience and Interpersonal Growth , 1973 .

[43]  E. Schein.  Process Consultation : Its Role in Organization Development , 1969 .

[44]  Robert P. Bostrom,et al.  Mis problems and failures: a socio-technical perspective , 1977 .

[45]  Robert P. Bostrom,et al.  A Longitudinal Study of the Impact of Group Decision Support Systems on Group Development , 1990, J. Manag. Inf. Syst..