A Conceptual Model for Business Re-Engineering Methods and Tools

What do we need to know about the business in order to understand and, eventually, to improve business operations? How do we capture the business knowledge? We feel that current business re-engineering methods do not have a precise enough model of the underlying business knowledge. A model should be comprehensive enough to allow for a systematic study and precise formulation of re-engineering methods. It should also provide a framework for designing tools to support business re-engineering projects. We identified information requirements for business re-engineering based on the commonly used business re-engineering methods and case studies published in the literature. We formalized these requirements within the business knowledge model that is described in this paper.

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