Vertical trust/mistrust during information strategy formation

Based on findings of a longitudinal study this paper deals trust or mistrust between superiors and subordinates during the information strategy formation process. Working from within an interpretive framework, through which organisation 'stories' are explored, it provides a grounded model of factors which engender trust. The key factors that emerge are that senior managers and/or systems and structures should be seen as competent, coherent, open, benevolent, reliable and as having integrity, if trust is to be established in the organisation. The relationship of this model to existing models and research is explored and existing models are extended and developed.

[1]  E. Schein.  Organizational Culture and Leadership , 1991 .

[2]  B. Glaser.  Basics of Grounded Theory Analysis: Emergence Vs. Forcing , 1992 .

[3]  James N. MacGregor,et al.  Trust and the Design of Work Complementary Constructs in Satisfaction and Performance , 2000 .

[4]  Richard N. Katz,et al.  Dancing with the Devil: Information Technology and the New Competition in Higher Education. Jossey-Bass Higher and Adult Education Series. , 1998 .

[5]  F. Schoorman,et al.  A model of relational leadership: The integration of trust and leader–member exchange , 2000 .

[6]  Frank K. Sonnenberg.  Managing with a Conscience: How to Improve Performance Through Integrity, Trust, and Commitment , 1993 .

[7]  Tom Wilson,et al.  Information strategies in UK higher education institutions , 1996 .

[8]  Martha S. Feldman,et al.  The uniqueness paradox in organizational stories. , 1983 .

[9]  Richard Baskerville,et al.  Trusting Online: Nurturing Trust in Virtual Teams , 2001, ECIS.

[10]  J. Dearlove,et al.  Fundamental changes in institutional governance structures: the United Kingdom , 1998 .

[11]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[12]  Andrew J. I. Jones.  On the concept of trust , 2002, Decis. Support Syst..

[13]  Chester A. Schriesheim,et al.  Fairness Perceptions and Trust as Mediators for Transformational and Transactional Leadership: A Two-Sample Study , 1999 .

[14]  Mats Alvesson,et al.  Corporate Culture and Organizational Symbolism: An Overview , 1992 .

[15]  G. Yukl.  Managerial Leadership: A Review of Theory and Research , 1989 .

[16]  B. Uzzi,et al.  Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness , 1997 .

[17]  Karl W. Kuhnert,et al.  A Theoretical Review and Empirical Investigation of Employee Trust in Management , 1992 .

[18]  G. Fairholm.  Leadership and the Culture of Trust , 1994 .

[19]  Roderick M. Kramer,et al.  Trust and distrust in organizations: emerging perspectives, enduring questions. , 1999, Annual review of psychology.

[20]  Lynn A. Isabella.  Evolving Interpretations as a Change Unfolds: How Managers Construe Key Organizational Events , 1990 .

[21]  B. Clark,et al.  The Organizational Saga in Higher Education. , 1972 .

[22]  D. Boje.  The storytelling organization: A study of story performance in an office-supply firm. , 1991 .

[23]  B. Clark,et al.  Belief and Loyalty in College Organization. , 1971 .

[24]  Roy Payne,et al.  The nature and structure of workers' trust in management , 1997 .

[25]  John K. Butler.  Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory , 1991 .

[26]  Marcel Creemers,et al.  Understanding online purchase intentions: contributions from technology and trust perspectives , 2003, Eur. J. Inf. Syst..

[27]  L. Hosmer.  TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS , 1995 .

[28]  David K. Allen,et al.  Trust, power and interorganizational information systems: the case of the electronic trading community TransLease , 2000, Inf. Syst. J..

[29]  Andrew Pettigrew,et al.  Shaping Strategic Change: Making Change in Large Organisations, the Case of the NHS , 1992 .

[30]  William G. Tierney,et al.  Facts and Constructs: Defining Reality in Higher Education Organizations , 2017 .

[31]  R. Kramer,et al.  Trust in Organizations: Frontiers of Theory and Research , 1995 .

[32]  Jon M. Werner,et al.  Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior , 1998 .

[33]  L. Atwater.  The Relative Importance of Situational and Individual Variables in Predicting Leader Behavior , 1988 .

[34]  van der HeijdenHans,et al.  Understanding online purchase intentions , 2003 .

[35]  Jean M. Bartunek,et al.  Power, Interaction, Position, and the Generation of Cultural Agreement in Organizations , 1996 .

[36]  A. Strauss,et al.  The discovery of grounded theory: strategies for qualitative research aldine de gruyter , 1968 .

[37]  D. Schweiger,et al.  Building Commitment, Attachment, and Trust in Strategic Decision-Making Teams: The Role of Procedural Justice , 1995 .

[38]  Karen E. Mishra,et al.  The role of mutual trust in effective downsizing strategies , 1994 .

[39]  Robert Bruce Shaw.  Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern , 1997 .

[40]  J. Brockner,et al.  When Trust Matters: The Moderating Effect of Outcome Favorability , 1997 .

[41]  W. Tierney,et al.  Symbolism and Presidential Perceptions of Leadership , 2017 .

[42]  Peter Wright,et al.  Managerial Leadership , 1995 .

[43]  Gregory A. Bigley,et al.  Straining for Shared Meaning in Organization Science: Problems of Trust and Distrust , 1998 .

[44]  Geoff Walsham,et al.  Interpreting Information Systems in Organizations , 1993 .

[45]  J. Cook,et al.  New work attitude measures of trust, organizational commitment and personal need non‐fulfilment , 1980 .

[46]  K. Blomqvist.  The many faces of trust , 1997 .

[47]  Michael L. Ray,et al.  The New paradigm in business : emerging strategies for leadership and organizational change , 1993 .

[48]  M R Louis,et al.  Surprise and sense making: what newcomers experience in entering unfamiliar organizational settings. , 1980, Administrative science quarterly.

[49]  William G. Tierney,et al.  Organizational Culture in Higher Education: Defining the Essentials , 1988 .

[50]  J. Dearlove,et al.  Collegiality, managerialism and leadership in English universities , 1995 .

[51]  J. H. Davis,et al.  An Integrative Model Of Organizational Trust , 1995 .