Study on University Library's Acquisitioning Work Based on the Customer Relations Management

Based on the tenet of serving the users,the customer relationship management that develops rapidly in the field of enterprise management also can be used in library work.This paper discusses how to introduce the concept of customer relationship management into library's acquisitioning work,probes into some problems existing in it,and points out that under the network environment,the management and operation of the library can't continuously rely on traditional mode,only introducing new management philosophy,improving the working method,satisfying customer needs and adapting to the information society,can the library maintain the function of literature information collecting and distributing centre,and can the library have the value of existence.