Running head: AGILE METHODS, CUSTOMER SATISFACTION, FIRM PERFORMANCE Agile Methods and the Links to Customer Satisfaction and Firm Performance

[1]  Michael A. Cusumano,et al.  Building a Company on Internet Time: Lessons from Netscape , 1999 .

[2]  Jayanta K. Bandyopadhyay.  A Model Framework for Developing Industry Specific Quality Standards for Effective Quality Assurance in Global Supply Chains in the New Millennium , 2005 .

[3]  Craig Larman,et al.  Agile and Iterative Development: A Manager's Guide , 2003 .

[4]  Zbigniew H. Przasnyski,et al.  Stock market reaction to Malcolm Baldridge National Quality Award announcements: Does quality pay? , 1999 .

[5]  Pekka Abrahamsson,et al.  New directions on agile methods: a comparative analysis , 2003, 25th International Conference on Software Engineering, 2003. Proceedings..

[6]  Mo Adam Mahmood,et al.  System Development Methods - A Comparative Investigation , 1987, MIS Q..

[7]  H. Holter.  Attitudes towards Employee Participation in Company Decision-making Processes , 1965 .

[8]  Donald E. Knuth,et al.  Computer-drawn flowcharts , 1963, CACM.

[9]  Stefan H. Thomke,et al.  Experimentation Matters: Unlocking the Potential of New Technologies for Innovation , 2003 .

[10]  David Thomas,et al.  The Pragmatic Programmer: From Journeyman to Master , 1999 .

[11]  John M. Favaro.  Value Based Management and Agile Methods , 2003, XP.

[12]  David A. Vise,et al.  The Google Story : Inside the Hottest Business, Media, and Technology Success of Our Time , 2005 .

[13]  John T. Nosek,et al.  The case for collaborative programming , 1998, CACM.

[14]  G. Dhillon,et al.  Measuring Factors that Influence the Success of Internet Commerce , 2002, Inf. Syst. Res..

[15]  Gary Klein,et al.  Prototyping mediators to project performance: Learning and interaction , 2006, J. Syst. Softw..

[16]  Michael Diaz,et al.  How Software Process Improvement Helped Motorola , 1997, IEEE Softw..

[17]  James A. Highsmith,et al.  Adaptive Software Development: A Collaborative Approach to Managing Complex Systems , 1999 .

[18]  Stephen H. Kan.  Modeling and Software Development Quality , 1991, IBM Syst. J..

[19]  Greg Goth.  In the News - The Team Software Process: Quiet Quality Revolution , 2000, IEEE Softw..

[20]  Ming-Hsien Yang,et al.  The impacts of establishing enterprise information portals on e-business performance , 2005, Ind. Manag. Data Syst..

[21]  Pentti A. Honkanen,et al.  Functional specifications of reusable MIS software in Ada , 1987, WADAS '87.

[22]  Bill C. Hardgrave,et al.  Toward a Contingency Model for Selecting an Information System Prototyping Strategy , 1999, J. Manag. Inf. Syst..

[23]  Matti A. Kaulio.  Customer, consumer and user involvement in product development: A framework and a review of selected methods , 1998 .

[24]  William M. Taggart,et al.  A Survey of Information Requirements Analysis Techniques , 1977, CSUR.

[25]  James M. Bieman,et al.  Reported effects of rapid prototyping on industrial software quality , 1993, Software Quality Journal.

[26]  William J. Goode,et al.  Work Incentives in a Self-Determined Group , 1951 .

[27]  Martin B. Solomon.  Economies of scale and the IBM system/360 , 1966, CACM.

[28]  Robert B. Grady,et al.  Successful Software Process Improvement , 1997 .

[29]  Orit Hazzan,et al.  Clashes between culture and software development methods: the case of the Israeli hi-tech industry and extreme programming , 2005, Agile Development Conference (ADC'05).

[30]  D. Gefen,et al.  E-commerce: the role of familiarity and trust , 2000 .

[31]  B. Ivens.  FLEXIBILITY IN INDUSTRIAL SERVICE RELATIONSHIPS: THE CONSTRUCT, ANTECEDENTS, AND PERFORMANCE OUTCOMES , 2005 .

[32]  J. Daniel Couger,et al.  Evolution of Business System Analysis Techniques , 1973, CSUR.

[33]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[34]  Jerry Drobka,et al.  Piloting XP on four mission-critical projects , 2004, IEEE Software.

[35]  William A. Madden,et al.  Design, development, integration: space shuttle primary flight software system , 1984, CACM.

[36]  Blake Ives,et al.  The measurement of user information satisfaction , 1983, CACM.

[37]  Hakan Erdogmus,et al.  Keep Your Options Open: Extreme Programming and the Economics of Flexibility , 2002 .

[38]  James Milne Neighbors,et al.  Software construction using components , 1980 .

[39]  Witold Pedrycz,et al.  Preliminary Analysis of the Effects of Pair Programming on Job Satisfaction , 2001 .

[40]  Robert Reid,et al.  Architects of the Web : 1,000 days that built the future of business , 1997 .

[41]  Kent L. Beck,et al.  Embracing Change with Extreme Programming , 1999, Computer.

[42]  D. Larcker,et al.  Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction , 1998 .

[43]  Harley Krohmer,et al.  Customer Satisfaction in Transnational Buyer–Supplier Relationships , 2002 .

[44]  Wolfgang Pree,et al.  Design Patterns for Object-Oriented Software Development , 1994, Proceedings of the (19th) International Conference on Software Engineering.

[45]  Martin A. Goetz.  Memoirs of a Software Pioneer: Part I , 2002, IEEE Ann. Hist. Comput..

[46]  Richard J. Lindner,et al.  A New Development Rhythm for AS/400 Software , 1989, IBM Syst. J..

[47]  Grady Booch,et al.  Object-oriented development , 1986, IEEE Transactions on Software Engineering.

[48]  Victor Y. Haines,et al.  I need you, you need me: a model of initiated task interdependence , 2006 .

[49]  Pekka Abrahamsson,et al.  Extreme programming: a survey of empirical data from a controlled case study , 2004, Proceedings. 2004 International Symposium on Empirical Software Engineering, 2004. ISESE '04..

[50]  Hsi-Peng Lu,et al.  The relationships between management styles, user participation, and system success over MIS growth stages , 1997, Inf. Manag..

[51]  Charles J. Kacmar,et al.  Developing and Validating Trust Measures for e-Commerce: An Integrative Typology , 2002, Inf. Syst. Res..

[52]  Hakan Erdogmus,et al.  The Economics of Software Development by Pair Programmers , 2003 .

[53]  Keith C. C. Chan,et al.  Pair programming productivity: Novice-novice vs. expert-expert , 2006, Int. J. Hum. Comput. Stud..

[54]  Richard Baskerville,et al.  Systems Without Method: The Impact of New Technologies on Information Systems Development Projects , 1992, The Impact of Computer Supported Technologies in Information Systems Development.

[55]  Forrest V. Morgeson,et al.  Customer Satisfaction and Stock Prices: High Returns, Low Risk: , 2006 .

[56]  Edward H. Bersoff,et al.  Software Configuration Management , 1978, SIGMETRICS Perform. Evaluation Rev..

[57]  M. Markus,et al.  The Magic Bullet Theory in IT-Enabled Transformation , 1997 .

[58]  I. Ajzen,et al.  Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research , 1977 .

[59]  Richard Creps,et al.  Integrating and applying processes and methods for product line management , 1996, Proceedings 10th International Software Process Workshop.

[60]  J. P. Benson,et al.  A software quality assurance experiment , 1978 .

[61]  Linda M. Northrop.  SEI's Software Product Line Tenets , 2002, IEEE Softw..

[62]  Michael A. Cusumano,et al.  How Microsoft builds software , 1997, CACM.

[63]  Richard H. Eckhouse,et al.  Minicomputer Systems: Organization and Programming (PDP-11) , 1976, IEEE Transactions on Systems, Man, and Cybernetics.

[64]  Fred D. Davis.  A technology acceptance model for empirically testing new end-user information systems : theory and results , 1985 .

[65]  Zbigniew H. Przasnyski,et al.  Stock performance of Malcolm Baldrige National Quality Award winning companies , 2002 .

[66]  Joseph Orlicky,et al.  The successful computer system , 1968 .

[67]  Niv Ahituv,et al.  A Flexible Approach to Information Systems Developmoent , 1984, MIS Q..

[68]  T. J. Allen.  Studies of the Problem-Solving Process in Engineering , 1966 .

[69]  Jan Pries-Heje,et al.  Internet Software Engineering: A Different Class of Processes , 2002, Ann. Softw. Eng..

[70]  Theophanis C. Stratopoulos,et al.  Does the market recognize IT-enabled competitive advantage? , 2003, Inf. Manag..

[71]  Guy Fitzgerald.  Achieving flexible information systems: the case for improved analysis , 1990, J. Inf. Technol..

[72]  Henri Barki,et al.  Explaining the Role of User Participation in Information System Use , 1994 .

[73]  Jennifer Stapleton,et al.  Developing A RAD Standard , 1995, IEEE Softw..

[74]  Alistair Cockburn,et al.  Surviving Object-Oriented Projects , 1998 .

[75]  Wayne C. Lim.  Managing software reuse: a comprehensive guide to strategically reengineering the organization for reusable components , 1998 .

[76]  Dianne Waddell,et al.  The link between self‐managed work teams and learning organisations using performance indicators , 2004 .

[77]  Jay M. Shafritz,et al.  Classics of Organization Theory , 1992 .

[78]  Roberto Verganti,et al.  Design Inertia: Designing for Life‐Cycle Flexibility in Internet‐Based Services* , 2005 .

[79]  Scott W. Ambler,et al.  Agile modeling: effective practices for extreme programming and the unified process , 2002 .

[80]  Robert R. Kessler,et al.  The collaborative software process(sm) , 2000 .

[81]  Kevin Zhu,et al.  The Complementarity of Information Technology Infrastructure and E-Commerce Capability: A Resource-Based Assessment of Their Business Value , 2004, J. Manag. Inf. Syst..

[82]  Richard Baskerville,et al.  Growing systems in emergent organizations , 1999, CACM.

[83]  Kenneth L. Kraemer,et al.  e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector , 2002, Inf. Syst. Res..

[84]  Frank Maurer,et al.  Extreme Programming: Rapid Development for Web-Based Applications , 2002, IEEE Internet Comput..

[85]  S. Thomke,et al.  Agile Product Development: Managing Development Flexibility in Uncertain Environments , 1998 .

[86]  Blake Ives,et al.  User Involvement and MIS Success: A Review of Research , 1984 .

[87]  James Martin,et al.  Rapid Application Development , 1991 .

[88]  Ronald Lange,et al.  Software architecture analysis: a case study , 1991, SCM '91.

[89]  Bradley L. Kirkman,et al.  Enhancing the transfer of computer-assisted training proficiency in geographically distributed teams. , 2006, The Journal of applied psychology.

[90]  Jim Highsmith,et al.  Agile Software Development Ecosystems , 2002 .

[91]  Ronald A. Radice,et al.  A Programming Process Study , 1999, IBM Syst. J..

[92]  Marian Gheorghe,et al.  A formal experiment comparing extreme programming with traditional software construction , 2003, Proceedings of the Fourth Mexican International Conference on Computer Science, 2003. ENC 2003..

[93]  Michael Fagan.  Design and Code Inspections to Reduce Errors in Program Development , 1976, IBM Syst. J..

[94]  James Noble,et al.  The XP customer role in practice: three studies , 2004, Agile Development Conference.

[95]  Hung-Pin Shih,et al.  An empirical study on predicting user acceptance of e-shopping on the Web , 2004, Inf. Manag..

[96]  Matthias M. Mueller,et al.  Extreme programming from an engineering economics viewpoint , 2002 .

[97]  Ken Schwaber,et al.  SCRUM Development Process , 1997 .

[98]  Philippe Kruchten,et al.  The Rational Unified Process: An Introduction , 1998 .

[99]  Watts S. Humphrey,et al.  Results of Applying the Personal Software Process , 1997, Computer.

[100]  Tom Gilb,et al.  Principles of software engineering management , 1988 .

[101]  Marco Iansiti,et al.  Special Issue on Design and Development: Developing Products on "Internet Time": The Anatomy of a Flexible Development Process , 2001, Manag. Sci..

[102]  Louis Raymond,et al.  Impact of task uncertainty, end-user involvement, and competence on the success of end-user computing , 1998, Inf. Manag..

[103]  James E. Hunton,et al.  Effects of User Participation in Systems Development: A Longitudinal Field Experiment , 1997, MIS Q..

[104]  Ralph-Johan Back,et al.  Evaluating the XP customer model and design by contract , 2004 .

[105]  Alan L. Rector,et al.  Terminologies and terminology servers for information environments , 1997, Proceedings Eighth IEEE International Workshop on Software Technology and Engineering Practice incorporating Computer Aided Software Engineering.

[106]  Victor R. Basili,et al.  Iterative enhancement: A practical technique for software development , 1975, IEEE Transactions on Software Engineering.

[107]  O. Murru,et al.  Assessing XP at a European Internet Company , 2003, IEEE Softw..

[108]  G. Arango.  Domain analysis: from art form to engineering discipline , 1989, IWSSD '89.

[109]  Steve R. Palmer,et al.  A Practical Guide to Feature-Driven Development , 2002 .

[110]  M. A. Cusomano,et al.  Microsoft Secrets-How the World''s Most Powerful Software Company Creates Technology , 1995 .

[111]  Michael A. Cusumano,et al.  Competing On Internet Time: Lessons From Netscape And Its Battle With Microsoft , 1998 .

[112]  J. Bonache,et al.  The Impact of Team Atmosphere on Knowledge Outcomes in Self-managed Teams , 2005 .

[113]  Douglas K. Macbeth.  The Flexible Manufacturing Mission — Some Implications for Management , 1985 .

[114]  J. Mathieu,et al.  Empowerment and team effectiveness: an empirical test of an integrated model. , 2006, The Journal of applied psychology.

[115]  B Boehm.  A spiral model of software development and enhancement , 1986, SOEN.