Towards a new framework: Understanding and managing the supply chain for product-service systems

In the modern global economy, the product-service system strategy is increasingly popular with manufacturers. However, to the best of our knowledge, the publication focusing on the supply chain model for product-service system is still scant. Based on the findings of a half-year investigation in an air compressor manufacturer in China, the article is trying to develop a comprehensive framework of supply chain for product-service system. By exploring the structure and the unique features of the supply chain for product-service system, the research leads to a better understanding of the subject. Following the analysis, the supply chain model for product-service system is developed and elaborated in the value co-creation, functional process management, and the enabling process management. It is hoped that the exploration will form the frontier basis for further research on supply chain for product-service system.

[1]  James Barnard A Multi-view Framework For Defining The Services Supply Chain Using Object Oriented Methodology , 2006 .

[2]  K. Malterud Qualitative research: standards, challenges, and guidelines , 2001, The Lancet.

[3]  M. Porter,et al.  How Information Gives You Competitive Advantage , 1985 .

[4]  Abideen Tetlay,et al.  Capability readiness for product-service systems , 2011 .

[5]  T S Baines,et al.  State-of-the-art in product-service systems , 2007 .

[6]  Daniel Kindström,et al.  Development of industrial service offerings: a process framework , 2009 .

[7]  Henk Akkermans,et al.  AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY , 2003 .

[8]  Xinguo Ming,et al.  Status review and research strategies on product-service systems , 2011 .

[9]  John Ahmet Erkoyuncu,et al.  Understanding service uncertainties in industrial product–service system cost estimation , 2011 .

[10]  Vesa Salminen,et al.  Challenges of industrial Service Business Development , 2008 .

[11]  Ines Omann,et al.  Product Service Systems and their Impacts on Sustainable Development. A multi-criteria evaluation for Austrian companies. , 2003 .

[12]  Sergio Cavalieri,et al.  Towards a Reference Model for After-Sales Service Processes , 2007, APMS.

[13]  Benny Tjahjono,et al.  Towards product-service systems modelling: a quest for dynamic behaviour and model parameters , 2012 .

[14]  Martin Fassnacht,et al.  A Framework for Supplier Relationship Management (SRM) , 2006 .

[15]  H. Meier,et al.  Industrial Product-Service Systems—IPS2 , 2010 .

[16]  Tim Baines,et al.  Servitized manufacture: Practical challenges of delivering integrated products and services , 2009 .

[17]  John Ahmet Erkoyuncu,et al.  Service Cost Estimation Challenges in Industrial Product-Service Systems , 2011 .

[18]  Wendy L. Tate,et al.  Services Supply Management: The Next Frontier for Improved Organizational Performance , 2007 .

[19]  Mark Rainbird,et al.  Demand and supply chains:the value catalyst , 2004 .

[20]  K Cheruvu,et al.  A cost estimating framework for electronic, electrical and electromechanical (EEE) components obsolescence within the use-oriented product–service systems contracts , 2012 .

[21]  A. George,et al.  Case Studies and Theory Development in the Social Sciences , 2005 .

[22]  K. Storbacka,et al.  Business model design: conceptualizing networked value co-creation , 2010 .

[23]  Wendy L. Tate,et al.  Understanding and Managing the Services Supply Chain , 2004 .

[24]  A. Payne,et al.  A Strategic Framework for Customer Relationship Management , 2005 .

[25]  Hau L. Lee,et al.  The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard , 1995 .

[26]  Oliver Völker,et al.  Industrial Product-Service Systems (IPS2) , 2011 .

[27]  V. R. Kannan,et al.  Influence of initiators on supply chain value creation , 2004 .

[28]  Tim Baines,et al.  Servitization within manufacturing: exploring the provision of advanced services and their impact on vertical integration , 2011 .

[29]  Miao Li,et al.  Collaborative Project Management: A Systemic Approach to Heavy Equipment Manufacturing Project Management , 2014 .

[30]  Vipul Agrawal,et al.  Achieving Breakthrough Service Delivery Through Dynamic Asset Deployment Strategies , 2006, Interfaces.

[31]  B. Edvardsson,et al.  Service portraits in service research: a critical review , 2005 .

[32]  A. Gustafsson,et al.  Competitive advantage through service differentiation by manufacturing companies , 2011 .

[33]  D. West E‐Government and the Transformation of Service Delivery and Citizen Attitudes , 2004 .

[34]  Pingyu Jiang,et al.  Modeling and analyzing of an enterprise collaboration network supported by service-oriented manufacturing , 2012 .

[35]  Peter E.D. Love,et al.  Systemic Modelling of Design Error Causation in Social Infrastructure Projects , 2011 .

[36]  Patricia Wolf,et al.  Enhancing Organisational Innovation Capability Through Systemic Action Research: A Case of a Swiss SME in the Food Industry , 2011 .

[37]  Mert Tokman,et al.  Supply chain networks and service‐dominant logic: suggestions for future research , 2011 .

[38]  D. Lambert,et al.  SUPPLY CHAIN MANAGEMENT -- MORE THAN A NEW NAME FOR LOGISTICS , 1997 .

[39]  Russell R. Barton,et al.  Institute for Operations Research and the Management Sciences , 2003, INFORMS journal on computing.

[40]  B. Flyvbjerg Five Misunderstandings About Case-Study Research , 2006, 1304.1186.

[41]  V. Ramaswamy,et al.  The Power of Co-Creation: Build It with Them to Boost Growth, Productivity, and Profits , 2010 .

[42]  Horst Meier,et al.  Industrial Product-Service-Systems - Typology of Service Supply Chain for IPS 2 Providing , 2008 .

[43]  T. Baltacıoğlu,et al.  A New Framework for Service Supply Chains , 2007 .