Measuring ERP Success as a Function of the User Category at AUC

The novelty in this research stems from coupling the satisfaction and impact of Enterprise Resource Planning (ERP) success with different user categories and not just one model that fits all users. Based on the DeLone and MacLean model of ERP success (1992), several models are proposed, each one corresponding to a different categorized user because those users do not use the same modules/parts of the ERP package. The paper then applies five kin models on five different user categories of the American University in Cairo (AUC) simply to get a flavor of its functionality in an educational setting. Ten attributes were generally used, beginning with quality vis-a-vis the System (SQ), the Information (IQ) and the Vendor (VQ), and how they jointly affect both the User Perception (UP) and Implementation Problems (IP). Together the UP and IP impact Satisfaction that in turn bears upon the impact vis-a-vis Individual (II), Workgroup (WI) and Organization (OI).

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