ConTask - Using Context-sensitive Assistance to Improve Task-oriented Knowledge Work

The paper presents an approach to support knowledge-intensive tasks with a context-sensitive task management system that is integrated into the user’s personal knowledge space represented in the Nepomuk Semantic Desktop. The context-sensitive assistance is based on the combination of user observation, agile task modelling, automatic task prediction, as well as elicitation and proactive delivery of relevant information items from the knowledge worker’s personal knowledge space.

[1]  Sven Schwarz A Context Model for Personal Knowledge Management Applications , 2005, MRC.

[2]  Andreas Dengel,et al.  Supporting Knowledge Work by Observing Paper-Based Activities on the Physical Desktop , 2009 .

[3]  Harald Holz,et al.  From Lightweight, Proactive Information Delivery to Business Process-Oriented Knowledge Management , 2005 .

[4]  Sven Schwarz Context-Awareness and Context-Sensitive Interfaces for Knowledge Work Support , 2010 .

[5]  Andreas Dengel,et al.  Using iDocument for Document Categorization in Nepomuk Social Semantic Desktop , 2009, I-SEMANTICS.

[6]  Gloria Mark,et al.  The cost of interrupted work: more speed and stress , 2008, CHI.

[7]  H. Maus,et al.  Lightweight Conceptual Modeling and Concept-based Tagging for Proactive Information Delivery , 2009 .

[8]  Andreas Dengel,et al.  Task-based process know-how reuse and proactive information delivery in TaskNavigator , 2006, CIKM '06.

[9]  Arne Beckhaus,et al.  Enhancing Just-in-Time E-Learning Through Machine Learning on Desktop Context Sensors , 2007, CONTEXT.

[10]  Ansgar Bernardi,et al.  Weakly-structured workflows for knowledge-intensive tasks: an experimental evaluation , 2003, WET ICE 2003. Proceedings. Twelfth IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, 2003..

[11]  Max Mühlhäuser,et al.  From Personal Task Management to End-User Driven Business Process Modeling , 2008, BPM.

[12]  Thomas G. Dietterich,et al.  Predicting User Tasks : I Know What You ’ re Doing ! , 2005 .

[13]  Víctor M. González,et al.  No task left behind?: examining the nature of fragmented work , 2005, CHI.

[14]  Thomas G. Dietterich,et al.  The TaskTracer system , 2005, AAAI 2005.

[15]  Eric Horvitz,et al.  Disruption and recovery of computing tasks: field study, analysis, and directions , 2007, CHI.

[16]  Víctor M. González,et al.  "Constant, constant, multi-tasking craziness": managing multiple working spheres , 2004, CHI.

[17]  Mary Czerwinski,et al.  A diary study of task switching and interruptions , 2004, CHI.

[18]  Wil M. P. van der Aalst,et al.  Challenges for Business Process and Task Management , 2005 .

[19]  Ludger van Elst,et al.  Adapting the Multi-Desktop Paradigm Towards a Multi-Context Interface , 2008 .

[20]  Uwe V. Riss,et al.  KASIMIR - Work process embedded task management leveraging the Semantic Desktop , 2008, Multikonferenz Wirtschaftsinformatik.

[21]  Akrivi Katifori,et al.  OntoPIM: From Personal Information Management to Task Information Management , 2006 .

[22]  Ansgar Bernardi,et al.  Overview and Outlook on the Semantic Desktop , 2005, Semantic Desktop Workshop.

[23]  Heinz-Jürgen Müller,et al.  Geschäftsprozessorientiertes Wissensmanagement - Von der Strategie zum Content. , 2001 .

[24]  Leo Sauermann,et al.  Semantic Desktop for the End-UserSemantic Desktop für Anwender , 2009, i-com.

[25]  Víctor M. González,et al.  Managing Currents of Work: Multi-tasking among Multiple Collaborations , 2005, ECSCW.