Corporate renaissance : the art of reengineering

SECTION 1: THE INSPIRATION FOR RENEWAL 1. Introduction 2. An Overview of the Art of Reengineering SECTION II: PREPARING TO PAINT 3. Customer Analysis: Putting Customers in the Foreground of the Composition 4. Basline Perspectives: Understanding the Influences in the background 5. Setting up the Palette SECTION III: PUTTING THE BRUSH TO THE CANVAS 6. Sketching the High Level Design 7. Filling in the Fine Details 8. Designing Goals and Measures for Continuous Improvement 9. Stepping Back form the Canvas 10.Exhibiting the 'Painting' SECTION IV: BRINGING THE PAINTING TO LIFE 11.Implementing System and Structural Changes 12.Renaissance Transformation Epilogue: Ideals of the Corporate Renaissance Appendices Index.