Emotions in ODR

Abstract For years, the emotions of individuals involved in the areas of negotiation and conflict resolution have been widely researched. Standard methods of negotiation have dealt with the individuals' arousal and expression of a vast array of emotional states. If we consider ODR as a communicative process involving a group of individuals engaged in an interactive decision-making task, we will need to admit that emotions are an essential component in any online disputing process. This paper proposes a review of recent literature on emotions and ODR to discuss controversial issues such as the capacity of ODR techniques to deal with emotions and the advantages and disadvantages of computer-mediated communication versus face-to-face communication in terms of expressions of emotions.

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