The use of cybergenres as a communication and knowledge management process in local government

We propose the use of cybergenre in the knowledge management process. Those concepts are integrated in a framework allowing that information and knowledge may flow in an organizational context. The application is specifically in the Local Government. This approach is used as the corner stone for the phases of design and implementation of a Content Management System, to deal with the systemic and recurring problem of the lack of swiftness in the public decision machine.