Conversation processing method and device

The invention discloses a conversation processing method and device. The method comprises the steps that an incoming call request transmitted by a calling party through a public telephone network is received; according to the called number carried in the incoming call request, the network identification, corresponding to a user network terminal, of the called number is determined; a conversation establishment protocol to which the public telephone network has access is converted into a conversation establishment protocol supported by the user network terminal, and the conversation between the calling party and the user network terminal is established according to the network identification. According to the conversation processing method and device, due to the fact that a soft terminal is used and functions of a broadband access terminal are expanded, the problem that the broadband access network cannot be used as a fixed telephone network at the same time in related technologies is solved, network connection and the voice conversation function of enterprises or families can be achieved without setting a telephone network in the enterprises or the families, resources are saved, operation cost is reduced, and application range of the broadband access terminal in the enterprises or the families is broadened.