Telecommunications performance engineering

* Chapter 1: Performance - A Retrospective View * Chapter 2: Traffic Characterisation and Modelling * Chapter 3: Potential Interactions between IP-Dial and Voice Traffic * Chapter 4: Techniques for the Study of QoS in IP Networks * Chapter 5: Performance Modelling - What, Why, When and How * Chapter 6: Performance Testing - A Case Study of a Combined Web/Telephony System * Chapter 7: Adaptive Network Overload Controls * Chapter 8: Realising Effective Intelligent Network Overload Controls * Chapter 9: Capacity Planning for Carrier-Scale IP Networks * Chapter 10: Performance Monitoring for In-Life Capacity Management * Chapter 11: Performance health check * Chapter 12: Performance and the Broadband Window