Exploring the impact of empowering leadership on knowledge sharing, absorptive capacity and team performance in IT service

Purpose – The purpose of this paper is to empirically investigate the mechanism through which empowering leadership of a team leader might influence the team performance in IT service. Design/methodology/approach – The data of 315 individuals collected from 85 different IT projects through online survey is used to empirically test the hypotheses. Findings – The results confirm that team leader′s empowering leadership raises the level of knowledge sharing among team members and increase the absorptive capacity of the team, and lead to better team performance. Research limitations/implications – This research theoretically presented and demonstrated the middle- and long-term impacts of empowering leadership resulting from the development of absorptive capacity as the effects of knowledge sharing in an IT project team are produced through absorptive capacity. Practical implications – The findings indicate that more effective in increasing the performance of IT project teams can be to strengthen empowering le...

[1]  Samer Faraj,et al.  Leadership of information systems development projects , 2006, IEEE Transactions on Engineering Management.

[2]  David F. Larcker,et al.  Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics: , 1981 .

[3]  B. Kogut,et al.  Exploring internal stickiness : Impediments to the transfer of best practice within the firm , 2007 .

[4]  Anne P. Massey,et al.  Connecting IT Services Operations to Services Marketing Practices , 2010, J. Manag. Inf. Syst..

[5]  J. Hair Multivariate data analysis , 1972 .

[6]  J. C. Henderson,et al.  Managing I/S Design Teams: A Control Theories Perspective , 1992 .

[7]  Lukas Furst,et al.  Multivariate Data Analysis With Readings , 2016 .

[8]  K. M. Bartol,et al.  Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement , 2010 .

[9]  Balaji R. Koka,et al.  The Reification of Absorptive Capacity: A Critical Review and Rejuvenation of the Construct , 2006 .

[10]  L. G. Pee,et al.  Knowledge Sharing in Information Systems Development: A Social Interdependence Perspective , 2010, J. Assoc. Inf. Syst..

[11]  D. Mowery,et al.  Inward technology transfer and competitiveness: the role of national innovation systems , 1995 .

[12]  Linda Argote,et al.  Managing Knowledge in Organizations: An Integrative Framework and Review of Emerging Themes , 2003, Manag. Sci..

[13]  Jungwoo Lee,et al.  Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services , 2012, Int. J. Inf. Manag..

[14]  Robert J. McQueen,et al.  Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center , 2010, Inf. Technol. People.

[15]  Helinä Melkas,et al.  Information Quality and Absorptive Capacity in Service and Product Innovation Processes , 2010 .

[16]  J. O'Gorman,et al.  Mentoring Functions: A Contemporary View of the Perceptions of Mentees and Mentors , 2005 .

[17]  Christopher L. Carr,et al.  Reciprocity , 2006, Commun. ACM.

[18]  Stan Oliver,et al.  How to develop knowledge culture in organizations? A multiple case study of large distributed organizations , 2006, J. Knowl. Manag..

[19]  Henk W. Volberda,et al.  Co-evolution of Firm Absorptive Capacity and Knowledge Environment: Organizational Forms and Combinative Capabilities , 1999 .

[20]  Yajiong Xue,et al.  Team climate, empowering leadership, and knowledge sharing , 2011, J. Knowl. Manag..

[21]  John E. Sawyer,et al.  Virtualness and Knowledge in Teams: Managing the Love Triangle of Organizations, Individuals, and Information Technology , 2003, MIS Q..

[22]  Jonathan A. Rhoades,et al.  The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors , 2000 .

[23]  L. Sproull,et al.  Coordinating Expertise in Software Development Teams , 2000 .

[24]  Wynne W. Chin,et al.  A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic - Mail Emotion/Adoption Study , 2003, Inf. Syst. Res..

[25]  Wynne W. Chin,et al.  Absorptive Capacity in R&D Project Teams: A Conceptualization and Empirical Test , 2010, IEEE Transactions on Engineering Management.

[26]  P. Drucker The discipline of innovation. , 1998, Harvard business review.

[27]  Torben Pedersen,et al.  MNC knowledge transfer, subsidiary absorptive capacity and HRM , 2002, Journal of International Business Studies.

[28]  K. Lewin Frontiers in Group Dynamics , 1947 .

[29]  K. M. Bartol,et al.  Empowering Leadership in Management Teams: Effects on Knowledge Sharing, Efficacy, And Performance , 2006 .

[30]  Antonio J. Verdú-Jover,et al.  The Effects of Transformational Leadership on Organizational Performance through Knowledge and Innovation , 2008 .

[31]  Peter Y. T. Sun,et al.  An Examination of the Relationship between Absorptive Capacity and Organizational Learning, and a Proposed Integration , 2008 .

[32]  J. Mathieu,et al.  The influence of shared mental models on team process and performance. , 2000, The Journal of applied psychology.

[33]  A. Edmondson Psychological Safety and Learning Behavior in Work Teams , 1999 .

[34]  Yulin Fang,et al.  Knowledge processes in virtual teams: consolidating the evidence , 2014, Behav. Inf. Technol..

[35]  S. Zahra,et al.  Absorptive Capacity: A Review, Reconceptualization, and Extension , 2002 .

[36]  Chih-Chiang Chen,et al.  Knowledge sharing, absorptive capacity, and innovation capability: an empirical study of Taiwan's knowledge-intensive industries , 2007, J. Inf. Sci..

[37]  Ephraim R. McLean,et al.  Expertise Integration and Creativity in Information Systems Development , 2005, J. Manag. Inf. Syst..

[38]  G. Stasser,et al.  Pooling of Unshared Information in Group Decision Making: Biased Information Sampling During Discussion , 1985 .

[39]  Sanjay Kumar Singh,et al.  Role of leadership in knowledge management: a study , 2008, J. Knowl. Manag..

[40]  N. Ashkanasy,et al.  The Impact of Leadership and Change Management Strategy on Organizational Culture and Individual Acceptance of Change During a Merger , 2006 .

[41]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[42]  R. Lipshitz,et al.  Leadership styles and organizational learning in community clinics , 2005 .

[43]  Warren G. Bennis,et al.  Reinventing Leadership: Strategies to Empower the Organization , 1995 .

[44]  B. Bass Two Decades of Research and Development in Transformational Leadership , 1999 .

[45]  Jan-Bernd Lohmöller,et al.  Latent Variable Path Modeling with Partial Least Squares , 1989 .

[46]  C. Pearce The future of leadership: combining vertical and shared leadership to transform knowledge work , 2004, IEEE Engineering Management Review.

[47]  G. Yukl,et al.  Leadership in Organizations , 1981 .

[48]  D. Isenberg Decision Making: HOW SENIOR MANAGERS THINK , 1988 .

[49]  Rolph E. Anderson,et al.  Multivariate data analysis (4th ed.): with readings , 1995 .

[50]  Scott E. Bryant The Role of Transformational and Transactional Leadership in Creating, Sharing and Exploiting Organizational Knowledge , 2003 .

[51]  Andrew A. King,et al.  Prospects for Developing Absorptive Capacity Through Internal Information Provision , 2004 .

[52]  Ronald F. Piccolo,et al.  The forgotten ones? The validity of consideration and initiating structure in leadership research. , 2004, The Journal of applied psychology.

[53]  Henk W. Volberda,et al.  Absorbing the Concept of Absorptive Capacity: How to Realize Its Potential in the Organization Field , 2009 .

[54]  J. Mathieu,et al.  Performance implications of leader briefings and team-interaction training for team adaptation to novel environments. , 2000, The Journal of applied psychology.

[55]  Ilan Oshri,et al.  Social ties, knowledge sharing and successful collaboration in globally distributed system development projects , 2005, Eur. J. Inf. Syst..

[56]  Suzanne D. Pawlowski,et al.  ERP systems as an enabler of sustained business process innovation: A knowledge-based view , 2007, J. Strateg. Inf. Syst..

[57]  G. Spreitzer PSYCHOLOGICAL EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT, AND VALIDATION , 1995 .

[58]  Mohammad Nazri Norzanah Norzaidi The relationship between students' absorptive capacity and motivation on knowledge transfer in Malaysian community colleges , 2011 .

[59]  Qian Huang,et al.  The Impact of Transactive Memory Systems on Team Performance , 2013, Inf. Technol. People.

[60]  Daniel A. Levinthal,et al.  ABSORPTIVE CAPACITY: A NEW PERSPECTIVE ON LEARNING AND INNOVATION , 1990 .

[61]  Hui-Tzu Min,et al.  Understanding continuance intention of knowledge creation using extended expectation–confirmation theory: an empirical study of Taiwan and China online communities , 2010, Behav. Inf. Technol..

[62]  Gary Klein,et al.  Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer , 2007, Int. J. Inf. Manag..

[63]  David Jacobson,et al.  Managing open incremental process innovation : absorptive capacity and distributed learning , 2012 .

[64]  Boris Durisin,et al.  Absorptive capacity: Valuing a reconceptualization , 2007 .

[65]  R. N. Kanungo,et al.  The Empowerment Process: Integrating Theory and Practice , 1988 .

[66]  S. Kozlowski,et al.  From Micro to Meso: Critical Steps in Conceptualizing and Conducting Multilevel Research , 2000 .

[67]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[68]  K. Thomas,et al.  Cognitive Elements of Empowerment: An “Interpretive” Model of Intrinsic Task Motivation , 1990 .

[69]  Wenpin Tsai Social Structure of Coopetition Within a Multiunit Organization: Coordination, Competition, and Intraorganizational Knowledge Sharing , 2002 .

[70]  Likoebe M. Maruping,et al.  Offshore information systems project success: the role of social embeddedness and cultural characteristics , 2009 .