QFD for customer-focused requirements engineering

Here an overview of the state of the art of QFD in software development or also called software QFD is given. The differences between classic QFD in manufacturing industries and software QFD are described. Following certain software specific QFD models (Zultner, Shindo, Ohmori, Herzwurm and Schockert), which can be considered as the most appreciated ones in theory as well as in practice, are introduced. Experiences in practice with these software QFD models are presented as well. Finally, through explaining the main principles of a special QFD variant for e-commerce, called continuous QFD (CQFD), we will show that QFD is suitable for planning electronic business applications as well.

[1]  X. F. Liu.  Software quality function deployment , 2001 .

[2]  Thomas L. Saaty,et al.  Decision making for leaders , 1985, IEEE Transactions on Systems, Man, and Cybernetics.

[3]  J. B. Dreger,et al.  Function point analysis , 1989 .

[4]  D B Yoffie,et al.  Judo strategy. The competitive dynamics of Internet time. , 1999, Harvard business review.

[5]  W. Arthur,et al.  Increasing returns and the new world of business. , 1996, Harvard business review.

[6]  Akira Ohmori,et al.  Software quality deployment approach: framework design, methodology and example , 1994, Software Quality Journal.

[7]  Steve McConnell,et al.  Rapid Development: Taming Wild Software Schedules , 1996 .

[8]  M. K. Raja,et al.  Application of QFD to the software development process , 1995 .

[9]  Andrew B. Whinston,et al.  Readings in Electronic Commerce , 1996 .

[10]  Karl E. Wiegers,et al.  Software Requirements , 1999 .

[11]  Stephen Eugene Haag.  A field study of the use of quality function deployment (QFD) as applied to software development , 1992 .

[12]  Shi Jin-ping.  Virtual Product Development ang Its Application , 2003 .

[13]  Denise Silver,et al.  Joint Application Development , 1995 .

[14]  Sixten Schockert,et al.  SUCCESS FACTORS OF QFD PROJECTS , 1998 .

[15]  Ruth Milkman,et al.  Microsoft Secrets: How the World's Most Powerful Software Company Creates Technology, Shapes Markets, and Manages People , 1995 .

[16]  Yoji Akao,et al.  Quality Function Deployment : Integrating Customer Requirements into Product Design , 1990 .

[17]  Alan M. Davis,et al.  Software Requirements: Objects, Functions and States , 1993 .

[18]  Sixten Schockert,et al.  Determining the Success of a QFD-Project – exemplified by a pilot scheme carried out in cooperation with the German software company SAP AG , .

[19]  Georg Herzwurm,et al.  Joint requirements engineering : QFD for rapid customer-focused software and Internet-development , 2000 .

[20]  Hongfu Zuo,et al.  Virtual Product Development , 2004 .

[21]  Thomas L. Saaty,et al.  Decision Making for Leaders: The Analytical Hierarchy Process for Decisions in a Complex World , 1982 .