Towards a Decision Tool for Choosing a Business Process Maturity Model

The importance of maturity models and business process management (BPM) is already recognized, resulting in many business process maturity models (BPMMs) to progress in BPM. Nonetheless, practitioners have no overview of existing BPMMs and their differences, which makes an informed choice difficult. Choosing the right model is, however, important, as our previous research indicated a great diversity of BPMMs. Therefore, we will design a decision tool that organizations can use to select a BPMM that best fits their needs. The current article introduces possible decision criteria for the tool. Furthermore, the methodology and the conceptual model are discussed. It is argued that the final decision tool can be extended with additional criteria and BPMMs, and translated towards other (maturity) models.

[1]  Michael Rosemann,et al.  Using the Delphi Technique to Identify BPM Capability Areas , 2007 .

[2]  F. Hasson,et al.  Research guidelines for the Delphi survey technique. , 2000, Journal of advanced nursing.

[3]  G Wets,et al.  Integration of the Decision Table Formalism with a Relational Database Environment+ 2. Knowledge Representation Using Decision Tables 2. I Dejhition , .

[4]  Salvatore T. March,et al.  Design and natural science research on information technology , 1995, Decis. Support Syst..

[5]  Tobias Mettler,et al.  Situational maturity models as instrumental artifacts for organizational design , 2009, DESRIST.

[6]  Omar A. El Sawy,et al.  Assessing Information System Design Theory in Perspective: How Useful Was our 1992 Initial Rendition? , 2004 .

[7]  Faculteit Economie,et al.  Defining Business Process Maturity. A Journey towards Excellence. , 2011 .

[8]  Kalyanmoy Deb,et al.  Multiple Criteria Decision Making, Multiattribute Utility Theory: Recent Accomplishments and What Lies Ahead , 2008, Manag. Sci..

[9]  N. Dalkey,et al.  An Experimental Application of the Delphi Method to the Use of Experts , 1963 .

[10]  Geert Poels,et al.  Questioning the Design of Business Process Maturity Models , 2011, EIS.

[11]  Geert Poels,et al.  Defining business process maturity. A journey towards excellence , 2011 .

[12]  Mary Lacity,et al.  Understanding Qualitative Data: A Framework of Text Analysis Methods , 1994, J. Manag. Inf. Syst..

[13]  Suzanne D. Pawlowski,et al.  The Delphi method as a research tool: an example, design considerations and applications , 2004, Inf. Manag..

[14]  Jyrki Wallenius,et al.  Bibliometric Analysis of Multiple Criteria Decision Making/Multiattribute Utility Theory , 2008, MCDM.

[15]  T. Saaty.  The Analytic Network Process , 2001 .

[16]  Marlies van Steenbergen,et al.  The Design of Focus Area Maturity Models , 2010, DESRIST.

[17]  J. Crisp,et al.  The Delphi method? , 1997, Nursing research.

[18]  Martin Bichler,et al.  Design science in information systems research , 2006, Wirtschaftsinf..

[19]  Joseph L. Schofer,et al.  IV.C. Experiments in Delphi Methodology , 2002 .

[20]  T. Saaty.  Relative measurement and its generalization in decision making why pairwise comparisons are central in mathematics for the measurement of intangible factors the analytic hierarchy/network process , 2008 .

[21]  Pj Clarkson,et al.  A review of maturity grid based approaches to assessing organizational capabilities , 2008 .

[22]  Daniel Roland,et al.  Information asymmetry and product valuation: an exploratory study , 2009, J. Inf. Sci..

[23]  Robert Winter,et al.  Global Perspectives on Design Science Research, 5th International Conference, DESRIST 2010, St. Gallen, Switzerland, June 4-5, 2010. Proceedings , 2010, DESRIST.

[24]  A. V. D. Ven,et al.  The Effectiveness of Nominal, Delphi, and Interacting Group Decision Making Processes , 1974 .

[25]  Craig M. Harvey,et al.  Cognitive, social, and environmental attributes of distributed engineering collaboration: A review and proposed model of collaboration , 2000 .

[26]  H. Simon.  Rational Decision Making in Business Organizations , 1978 .

[27]  Henry Mintzberg,et al.  Managerial Work: Analysis from Observation , 1971 .