Intelligent IT governance decision-making support framework for a developing country's public university

Decision support systems DSS can be helpful tools in university's planning and management. Decision support systems can contribute to efficient exchange of information between experts, stakeholders, decision makers and laypeople. However, intelligent Information technology IT governance decision support system for public universities is yet to be thoroughly investigated. This is because IT governance ITG is just evolving as a new paradigm to take care the stakeholders' expectations in leveraging IT with business goals. This study explores issues of IT governance and the suggestion for ITG Intelligent decision making support system IDMSS in a public university in Malaysia. The interviews and documents were analysed to generate themes. The findings show the need for effective IT governance in the university. This will enable optimal usage of IT resources, which are expected to have an impact on the university's performance. The findings is aligned to Control Objectives for Information and related Technology COBIT framework and then several proposals from extant researches on IDMSS are described to form a basis for an intelligent ITG DMSS framework suitable for adoption in the context of public Institutes of Higher learning in Malaysia.

[1]  Herbert A. Simon,et al.  The new science of management decision , 1960 .

[2]  Sang-Chan Park,et al.  Developing an intelligent web information system for minimizing information gap in government agencies and public institutions , 2008, Expert Syst. Appl..

[3]  Jeffrey W. Merhout,et al.  Enhancing the Control Objectives for Information and Related Technologies (COBIT 5) Framework for Sustainable IT Governance , 2015 .

[4]  Judith Borreson Caruso,et al.  Process and Politics: IT Governance in Higher Education , 2008 .

[5]  Lutz Kolbe,et al.  IT Executives' Perception of CobiT: Satisfaction, Business-IT Alignment and Benefits , 2010, AMCIS.

[6]  Jonathan Grix,et al.  The Foundations Of Research , 2004 .

[7]  Theresa A. Pardo,et al.  Governance Structures in Cross-Boundary Information Sharing: Lessons from State and Local Criminal Justice Initiatives , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

[8]  N. Carr.  IT doesn't matter , 2003, IEEE Engineering Management Review.

[9]  Efraim Turban,et al.  Decision support systems and intelligent systems , 1997 .

[10]  Lakshmi S. Iyer,et al.  Knowledge warehouse: an architectural integration of knowledge management, decision support, artificial intelligence and data warehousing , 2002, Decis. Support Syst..

[11]  Gail Ridley,et al.  Attempting to Define IT Governance: Wisdom or Folly? , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[12]  Johnny Saldaña,et al.  The Coding Manual for Qualitative Researchers , 2009 .

[13]  Noor Azizi Ismail,et al.  Information Technology Governance, Funding and Structure: A Case Analysis of a Public University in Malaysia. , 2008 .

[14]  W. V. Grembergen,et al.  Structures, Processes and Relational Mechanisms for IT Governance , 2004 .

[15]  Jatinder N. D. Gupta,et al.  Decision-Making Support Systems , 2005, Encyclopedia of Information Science and Technology.

[16]  Muharman Lubis,et al.  Implication of human attitude factors toward information security: awareness in Malaysia Public University , 2011 .

[17]  E. Y. Golovina,et al.  An approach to designing intelligent decision-making support systems on the basis of the logic-semiotic apparatus , 2002, Proceedings 2002 IEEE International Conference on Artificial Intelligence Systems (ICAIS 2002).

[18]  Alan R. Hevner,et al.  Integrated decision support systems: A data warehousing perspective , 2007, Decis. Support Syst..

[19]  Sinan Aral,et al.  Generating Premium Returns on Your it Investments , 2006 .

[20]  Suzanne Bakken,et al.  Developing, implementing, and evaluating decision support systems for shared decision making in patient care: a conceptual model and case illustration , 2002, J. Biomed. Informatics.

[21]  Ron Janssen,et al.  Decision support for participatory wetland decision making , 2007 .

[22]  Mathias Ekstedt,et al.  The Effect of IT Governance Maturity on IT Governance Performance , 2010, Inf. Syst. Manag..

[23]  Vallabh Sambamurthy,et al.  Editorial Notes - The Growth of Interest in Services Management: Opportunities for Information Systems Scholars , 2006, Inf. Syst. Res..

[24]  Matthew B. Miles,et al.  Qualitative Data Analysis: An Expanded Sourcebook , 1994 .

[25]  Abdul Rahman Ahmad Dahlan,et al.  Taking community-based system to Malaysian communities for disaster management , 2011 .

[26]  Vichita Vathanophas,et al.  Enterprise resource planning: technology acceptance in Thai universities , 2009, Enterp. Inf. Syst..

[27]  Åsa Forsman,et al.  CATCH: decision support for stakeholders in catchment areas , 2002 .

[28]  M. Patton,et al.  Qualitative evaluation methods , 1981 .

[29]  Graham Pervan,et al.  A critical analysis of decision support systems research , 2005, J. Inf. Technol..

[30]  Steven De Haes,et al.  Enterprise Governance of IT in Practice , 2009 .

[31]  Francisco J. Martínez-López,et al.  Unsupervised KDD to creatively support managers' decision making with fuzzy association rules : a distribution channel application , 2013 .

[32]  P. Weill,et al.  IT Governance , 2017 .

[33]  Michael D. Myers,et al.  Qualitative Research in Information Systems , 1997, MIS Q..

[34]  R. Galliers.  Strategic information systems planning: myths, reality and guidelines for successful implementation , 1991 .

[35]  John W. Creswell,et al.  Student study guide to accompany Creswell's Educational research : planning, conducting, and evaluating quantitative and qualitative research /prepared by Vicki L. Plano Clark , 2008 .

[36]  Thilini Ariyachandra,et al.  Data warehouse governance: best practices at Blue Cross and Blue Shield of North Carolina , 2004, Decis. Support Syst..

[37]  R. Yin.  Case Study Research: Design and Methods , 1984 .