Shared service centres and the role of the finance function: Advancing the Iron Cage?

Purpose – The purpose of this paper is: to explore the concept of finance shared service centres (SSCs) through an interpretive case study based on a structuration in organizational fields framework; to explore the implications for the finance function, in terms of how finance both drives change within the multi‐divisional organisation and also is affected by change; and to interpret the SSC phenomenon in the light of the Iron Cage analogy.Design/methodology/approach – A structuration in organization fields approach is used to interpret influences and actions in a longitudinal case study of a finance SSC.Findings – The SSC can be seen as an emergent strategic project. The paper argues that the new organisational form of the SSC, together with the finance function's reflexive and recursive position of driving change are influenced by changes in the economic and institutional influences in the organisational field but in a manner that is both evolutionary and nuanced. A further observation is that managemen...

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