Psycho-Social Perspectives Of Knowledge Sharing And Job Performance In Malaysia: Conceptual Articulation

The aim of this paper is to examine the psycho-social viewpoint of knowledge sharing and job performance in Malaysia. Since this is a theoretical review, this article relies only on the literature analysis and logical explanation based on the facts that have been addressed. The results stress many issues such as expertise in information management, knowledge engineering, and architecture of knowledge as well as community of knowledge. Findings show that skill loss can result in duplication of research, costly skills and information reviews, and non-experienced employees training. Not all information in institutions is of critical value, so it is not essential to collect and preserve it, but it is important to acquire critical knowledge at risk of loss. In addition, awareness of the loss of knowledge through employee attrition prompts companies to institutionalize certain processes in order to capture their employees ' tacit knowledge as much as possible. The most interesting observation, however, is that some companies do not have strategies in place to capture and retain their knowledge and, instead, continue to lose their workforce knowledge. In fact, skill acquisition by experienced workers is a critical resource and a key element for the business to gain a major competitive advantage.