Electronic Performance Support Technology; Defining the Domain Originally published in 1996, PIQ 9.1

Electronic performance support is an expanding area within the field of performance technology. This article reviews and classifies the literature, both conceptual and case-based, in order to assess settings for use, initiating factors for development, and general features of the various systems. Identification of each article reviewed is presented in a matrix of categories that can be used to point those interested in specific aspects of this complex topic to the most pertinent information for their own needs. A general summary of findings follows.

[1]  Gloria Gery.  Training vs. Performance Support: Inadequate Training is Now Insufficient , 2008 .

[2]  George H. Stevens,et al.  Designing EPSS tools: Talent requirements , 1995 .

[3]  Thomas M. Schwen,et al.  On the Design of an Enriched Learning and Information Environment (ELIE) , 1993 .

[4]  Geoff Ring.  Creating Electronic Performance Support Systems for Australian Graduate Students in Computer Education , 1995 .

[5]  Dirk Cjelli.  How to avoid subsequent-system stress with performance support systems , 1992 .

[6]  Daniel M. Russell,et al.  Using IDE in Instructional Design: Encouraging Reflective Instruction Design Through Automated Design Tools. , 1991 .

[7]  Jerry L. Harbour,et al.  Hypermedia approach to a multiple design and development need: A case study , 1991 .

[8]  Barry Raybould,et al.  Solving human performance problems with computers a case study: Building an electronic performance support system , 1990 .

[9]  James Laffey.  Dynamism in Electronic Performance Support Systems , 2008 .

[10]  Allison Rossett.  Job aids in a performance technology world , 1991 .

[11]  Tim J. Dowding.  Interactive maintenance support systems , 1994 .

[12]  Clay Carr.  Performance support systems-the next step? , 1992 .

[13]  Richard Horn,et al.  Electronic performance support systems , 1997, CACM.

[14]  Marc J. Rosenberg,et al.  Performance support tools: A step beyond training , 1989 .

[15]  Beverly Geber.  Help! The Rise of Performance Support Systems. , 1991 .

[16]  Brent G. Wilson.  Metaphors for Instruction: Why We Talk about Learning Environments. , 1995 .

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[18]  Barry Raybould,et al.  Performance Support Engineering: An Emerging Development Methodology for Enabling Organizational Learning , 2008 .

[19]  Laura T. Dorsey.  Just-in-Time Knowledge Performance Support: A Test of Concept. , 1993 .

[20]  Rengen Li.  Creating Interactive CBT Lessons without Video , 1993 .

[21]  Ruth Colvin Clark.  EPSS—look before you leap: Some cautions about applications of electronic performance support systems , 1992 .

[22]  Glenda Rose Scales.  Trends in Instructional Technology: Educational Reform and Electronic Performance Support Systems , 1994 .

[23]  Jay M. Orlin.  The media and the message , 1991 .

[24]  Gloria Gery.  Attributes and Behaviors of Performance-Centered Systems , 2008 .

[25]  Glenda Rose Scales,et al.  Perspectives on Electronic Performance Support Systems. , 1993 .

[26]  Gary J. Dickelman.  Things That Help Us Perform: Commentary on Ideas from Donald A. Norman. , 2008 .

[27]  Valorie Beer,et al.  Hypertext: What it is and how to use it to analyze data , 1991 .

[28]  Thomas Brush,et al.  Developing a Collaborative Performance Support System for Practicing Teachers , 1993 .

[29]  Marc J. Rosenberg,et al.  Performance Technology, Performance Support, and the Future of Training: A Commentary , 2008 .