Measuring Web-based Service Quality: The Online Customer Point of View
暂无分享,去创建一个
[1] Janjaap Semeijn,et al. Online Travel Service Quality: the Role of Pre-Transaction Services , 2004 .
[2] A. Parasuraman,et al. A conceptual framework for understanding e-service quality : implications for future research and managerial practice , 2000 .
[3] Xianggui Qu,et al. Multivariate Data Analysis , 2007, Technometrics.
[4] A. Parasuraman,et al. Delivering quality service : balancing customer perceptions and expectations , 1990 .
[5] Larry Hatcher,et al. A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling , 1994 .
[6] James C. Anderson,et al. STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .
[7] Min Xie,et al. Measuring web-based service quality , 2002 .
[8] R. Bagozzi,et al. On the evaluation of structural equation models , 1988 .
[9] Donald H. Johnston. Encyclopedia of international media and communications , 2003 .
[10] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[11] Carol C. Bienstock,et al. Measuring Service Quality in E-Retailing , 2006 .
[12] Fang Liu,et al. Click and Mortar Strategies Viewed from the Web: A Content Analysis of Features Illustrating Integration Between Retailers' Online and Offline Presence , 2005, Electron. Mark..
[13] A. Parasuraman,et al. The Behavioral Consequences of Service Quality , 1996 .
[14] R. Darlington,et al. Factor Analysis , 2008 .
[15] Ping Zhang,et al. CONSUMER ONLINE SHOPPING ATTITUDES ANDBEHAVIOR: AN ASSESSMENT OF RESEARCH , 2002 .
[16] V. Zeithaml,et al. E-S-QUAL A Multiple-Item Scale for Assessing Electronic Service Quality , 2004 .
[17] Kent A. Walstrom,et al. Consumer Perspectives on Service Quality of Electronic Commerce Web Sites , 2001, J. Comput. Inf. Syst..
[18] Ephraim R. McLean,et al. Information systems success revisited , 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences.
[19] J. Iwaarden,et al. Applying SERVQUAL to Web sites: an exploratory study , 2003 .
[20] Anol Bhattacherjee,et al. An empirical analysis of the antecedents of electronic commerce service continuance , 2001, Decis. Support Syst..
[21] Prashant C. Palvia,et al. Developing and validating an instrument for measuring user-perceived web quality , 2002, Inf. Manag..
[22] Ephraim R. McLean,et al. Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..
[23] Christopher P. Furner,et al. Making it Personal: How Personalization Affects Trust Over Time , 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences.
[24] A. Parasuraman,et al. The impact of technology on the quality-value-loyalty chain: A research agenda , 2000 .
[25] Richard T. Watson,et al. Service Quality: A Measure of Information System Effectiveness , 1995, MIS Q..
[26] William J. Kettinger,et al. Perceived Service Quality and User Satisfaction with the Information Services Function , 1994 .
[27] Gary Klein,et al. Measuring Information System Service Quality: SERVQUAL from the Other Side , 2002, MIS Q..
[28] Gwo-Guang Lee,et al. Customer perceptions of e‐service quality in online shopping , 2005 .
[29] Richard T. Vidgen,et al. An Integrative Approach to the Assessment of E-Commerce Quality , 2002, J. Electron. Commer. Res..
[30] M. Gilly,et al. eTailQ: dimensionalizing, measuring and predicting etail quality , 2003 .
[31] V. Zeithaml. Delivering Quality Service , 1990 .
[32] Rita Walczuch,et al. Psychological antecedents of institution-based consumer trust in e-retailing , 2004, Inf. Manag..
[33] Rolf T. Wigand,et al. Electronic Commerce: Definition, Theory, and Context , 1997, Inf. Soc..
[34] Jc Ko de Ruyter,et al. On the relationship between perceived service quality, service loyalty and switching costs , 1998 .
[35] Jin-Shiang Huang,et al. Customer choice between electronic and traditional markets: an economic analysis , 2003, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the.