Implementing Six Sigma: Smarter Solutions Using Statistical Methods

Preface Part I S4/IEE Deployment and Define Phase From DMAIC Six Sigma Overview and S4/IEE Implementation Voice of the Customer and the S4/IEE Define Phase Part II S4/IEE Measure Phase From DMAIC Measurements and the S4/IEE Measureme Phase Process Flowcharting/Process Mapping Basic Tools Probability Overview of Distributions and Statistical Processes Probability and Hazard Plotting Six Sigma Measurements Basic Control Charts Process Capability and Process Performance Metrics Measurement Systems Analysis Cause-and-Effect Matrix and Quality Function Deployment FMEA Part III S4/IEE Analyze Phase From DMAIC (Or Passive Analysis Phase) Visualization of Data Confidence Intervals and Hypothesis Tests Inferences: Continuous Response Inferences: Attribute (Pass/Fail) Response Comparison Tests: Continuous Response Comparison Tests: Attribute (Pass/Fail) Response Bootstrapping Variance Components Correlation and Simple Linear Regression Single-Factor (One-Way) Analysis of Variance (ANOVA) and Analysis of Means (ANOM) Two-Factor (Two-Way) Analysis of Variance Multiple Regression, Logistic Regression, and Indicator Variables Part IV S4/IEE Improve Phase From DMAIC (Or Proactive Testing Phase) Benefiting from Design of Experiments Understanding the Creation of Full and Fractional Factorial 2k DOEs Planning 2k DOEs Design and Analysis of 2k DOEs Other DOE Considerations Robust DOE Response Surface Methodology Part V S4/IEE Control Phase From DMAIC and Application Examples Short-Run and Target Control Charts Control Charting Alternatives Exponentially Weighted Moving Average (EWMA) and Engineering Process Control (EPA) Pre-Control Charts Control Plan, Poka-yoke, Realistic Tolerancing, and Project Completion Reliability Testing/Assessment: Overview Reliability Testing/Assessment: Repairable System Reliability Testing/Assessment: Nonrepairable Devices Pass/Fail Functional Testing S4/IEE Application Examples Part VI S4/IEE Lean and Theory of Constraints Lean and its Integration with S4/IEE Integration of the Theory of Constraints (TOC) in S4/IEE Part VII DFSS and 21-Step Integration of the Tools Manufacturing Applications and a 21-Step Integration of the Tools Service/Transactional Applications and a 21-Step Integration of the Tools DFSS Overview and Tools Product DFSS Process DFSS Part VIII Management of Infrastructure and Team Execution Change Management Project Management and Financial Analysis Team Effectiveness Creativity Alignment of Management Initiatives and Strategies with S4/IEE Appendix A Supplemental Information Appendix B Equations for the Distributions Appendix C Mathematical Relationships Appendix D DOE Supplement Appendix E Reference Tables List of Symbols Glossary References Index