Determinant factors for high performance in the temping industry

The temporary staffing industry could be characterized as a measure of the economy: if turnover increases the economy picks up; if turnover decreases the economy slows down. As the industry is highly influenced by economic cycles, it shows erratic financial results and a traditionally high employee turnover. Managers of temping agencies are therefore looking for ways to stabilize and increase their performances. One of the concepts they are increasingly interested in is the High Performance Organizations (HPO) framework. This study aims to identify the determinant factors of high performance in the temping industry by applying the HPO framework at a temporary staffing company. The research results show there are ten characteristics of a sustainable successful temporary staffing company. The practical implication of this study is that by showing the determinants of high performance in the temping industry it helps managers to add focus to their efforts to create more stable, high-performing organizations.

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