论文信息 - Why Users Choose Chat

Why Users Choose Chat

ABSTRACT Chat reference is fast becoming a standard offering in the suite of reference services academic libraries provide. But much still needs to be learned about the motivations users have for choosing chat services, and what sorts of research they are doing online at the moment that they choose to go to chat reference for help. This study analyzes the results of a user survey that asks what users are doing before they choose chat, why they decided to choose chat, and their overall satisfaction with the service.

David Henry Ward

[1] Susan C. Curtis. Listening to Generation X , 2000 .

[2] Kim Guenther. Follow the information and you'll find a librarian , 2001 .

[3] Kim Guenther. Know thy remote users , 2001 .

[4] Rowena Cullen,et al. Perspectives on User Satisfaction Surveys , 2001, Libr. Trends.

[5] Danny P. Wallace,et al. Location, location, location: The importance of placement of the chat request button , 2003 .

[6] Jennifer McClure. Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures (review) , 2003 .

[7] Nancy A. Van House. Measuring Academic Library Performance: A Practical Approach , 1990 .

[8] Richard M. Dougherty,et al. How useful is your homepage? A quick and practical approach to evaluating a library’s Web site , 2002 .

[9] Jo Bell Whitlatch. Evaluating Reference Services: A Practical Guide , 2000 .