Impact of Digitalization on Shaping Consumer-Centered Smart Healthcare System - A Comprehensive Study

We are on the verge of the Fourth Industrial revolution, in which digitalization, data analytics, and insights play a critical role in our daily lives. The COVID-19 outbreak has created unprecedented uncertainty for many firms. Healthcare organizations across the care continuum were confronted with new difficulties, forcing them to learn swiftly, adapt, and reinvent the way they offer traditional care. As a result, the notion of cost-effective, anytime, and anyplace care has entered the mainstream, forever altering the rate at which we obtain healthcare. As a result, healthcare industries across the globe started to rethink their tactics to be ready for the future and this new breed of customer demand. With rapid technological evolution, this paper analyzes the trends and recent shifts in the healthcare industry and how it is trying to be more customerresponsive by using emerging technologies.

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