How system quality and incentive affect knowledge sharing

Purpose – Virtual communities of practice (VCoP) are seen as effective means to facilitate knowledge building among professionals. The purpose of this paper is to investigate the relationships between system quality, attitude toward incentives and knowledge sharing in a VCoP. Additionally, individual and collective effect of system quality and attitude toward incentives on knowledge sharing are also examined.Design/methodology/approach – This is an empirical study that targets a major community of practice in human resource management (n=366), utilizing a survey questionnaire distributed on the internet as the data collection instrument to test the relationship among the three dimensions.Findings – The results indicated that: system quality and attitude toward incentives individually have demonstrated a significant effect on knowledge sharing behavior in a VCoP. Collectively, only factors within the attitude toward incentive dimension have demonstrated significant influences on the community participants'...

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