ANÁLISE DA APLICAÇÃO DO SEIS SIGMA EM UM SETOR DA INDÚSTRIA AUTOMOTIVA: UM ESTUDO DE CASO

The search for competitive advantages creates the need for organizations to absorb techniques that increase the technical economic viability of their processes and products to a greater profitability . One approach that has been applied to reduce variability and costs involved in processes is the Six Sigma , which is supported by quality management techniques with statistical approach . This study aimed to analyze the application of the Six Sigma Program in a descriptive and detailed way, since there are few studies in this application field. Therefore, this is an applied research with exploratory goal which used the case study method and the semi-structured interview as the data collection instrument. The case study was conducted in a sector of the automotive industry , in which it has been developed a Six Sigma project that involved a replacement of the raw material used in the manufacture of windshield wiper components . Through the result analysis, it was possible to verify a reduction of spending on raw materials, an improvement in process reliability and customer satisfaction increase. Thus, Blucher Engineering Proceedings Agosto de 2014, Numero 2, Volume 1