Gaining Insight from Operational Data for Automated Responses

Facilitating autonomic behavior is largely achieved by automating routine maintenance procedures, including problem detection, determination and resolution. System monitoring provides effective means for problem detection. Coupled with automated ticket creation, it ensures that a degradation of the vital signs, defined by acceptable thresholds or known patterns, is flagged as a problem candidate. It is a known practice to define thresholds or conditions that are conservative in nature, thus erring on the side of caution. This practice leads to a large number of tickets that require no action (false positives). Elimination of false positive alerts is imperative for effective delivery of IT Services. It is also critical for the subsequent problem determination and resolution. All operational data, including events and problem records, will be used for automated resolution recommendation.