Influences of TPM, TQM, Six Sigma practices on firms performance in Jordan

In today's sharp competitions, firms are continuously looking for strategies to improve firm performance (FP) and gain competitive advantage. Some of the most prominent programmes are total productive maintenance (TPM), total quality management (TQM) and Six Sigma. This research aims at investigating the relationship between TPM, TQM and Six Sigma practices. It also examines their effects on FP in Jordan. Data were collected form 47 manufacturing firms. Structural equation modelling (SEM) is then used for analysing the proposed structural model. The obtained results showed significant positive effects of TPM and TQM on FP. In addition, there is a significant positive relationship between TPM and TQM. On the other hand, it is found that Six Sigma partially affects both FP and TQM. Further, three sub-models related to TPM, TQM, and Six Sigma practices are proposed then tested to verify their influences on each corresponding programme. In conclusions, Jordanian firms successfully implemented and integrated TQM and TPM practices to improve FP. But they are still deficient in utilising Six Sigma practices to improve FP, as well as, in integrating it with TQM. Managerial efforts should be directed toward fully understanding SSs implementation and integration with other improvement programmes.

[1]  A. Al-Refaie,et al.  The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan , 2011 .

[2]  Håkan Wiklund,et al.  Widening the Six Sigma concept: An approach to improve organizational learning , 2002 .

[3]  Halim Mad Lazim,et al.  Total productive maintenance and performance: A Malaysian SME experience , 2008 .

[4]  Chao-Ton Su,et al.  Improving service quality by capitalising on an integrated Lean Six Sigma methodology , 2006 .

[5]  Rochelle Rucker.  Citibank Increases Customer Loyalty With Defect-Free Processes , 2000 .

[6]  B. Ehigie,et al.  Innovation, diffusion and adoption of total quality management (TQM) , 2005 .

[7]  J. S. Khamba,et al.  Total productive maintenance: literature review and directions , 2008 .

[8]  Ken Black,et al.  Integrating Six Sigma with Total Quality Management: A Case Example for Measuring Medication Errors , 2003, Journal of healthcare management / American College of Healthcare Executives.

[9]  Therese Anne Joiner,et al.  Total quality management and performance: The role of organization support and co‐worker support , 2007 .

[10]  Abbas Al-Refaie,et al.  Factors influencing the repurchase intention and customer satisfaction: a case of Jordanian telecom companies , 2012 .

[11]  Jiju Antony,et al.  Key ingredients for the effective implementation of Six Sigma program , 2002 .

[12]  S. T. Foster,et al.  Does Six Sigma Improve Performance? , 2007 .

[13]  Roger G. Schroeder,et al.  Relationship Between JIT and TQM: Practices and Performance , 1995 .

[14]  Dale K. Gordon.  Quality Management System vs. Quality Improvement , 2002 .

[15]  Xingxing Zu,et al.  The evolving theory of quality management: The role of Six Sigma , 2008 .

[16]  Shaukat A. Brah,et al.  Relationship between TQM and performance of Singapore companies , 2002 .

[17]  Abbas Al-Refaie,et al.  A Structural Model to Investigate Factors Affect Patient Satisfaction and Revisit Intention in Jordanian Hospitals , 2011, Int. J. Artif. Life Res..

[18]  R. Schroeder,et al.  Relationships between implementation of TQM, JIT, and TPM and manufacturing performance , 2001 .

[19]  T. N. GOH,et al.  A strategic assessment of six sigma , 2002 .

[20]  R. Schroeder,et al.  Total productive maintenance: a contextual view , 1999 .

[21]  Jung‐Lang Cheng,et al.  Implementing Six Sigma via TQM improvement: an empirical study in Taiwan , 2008 .

[22]  Tanisha D Woodard.  Addressing variation in hospital quality: is Six Sigma the answer? , 2005, Journal of healthcare management / American College of Healthcare Executives.

[23]  Kristen Johnson.  Six Sigma Delivers On-Time Service , 2005 .

[24]  David S. Steingard,et al.  A Postmodern Deconstruction of Total Quality Management (TQM) , 1993 .

[25]  S. I. Salaheldin.  Critical success factors for TQM implementation and their impact on performance of SMEs , 2009 .

[26]  John Biedry.  Column: Site Visit: Linking Six Sigma Analysis with Human Creativity , 2001 .

[27]  D. Tripathi,et al.  A critical study of TQM and TPM approaches on business performance of Indian manufacturing industry , 2006 .

[28]  G. Byrne,et al.  Using a Lean Six Sigma approach to drive innovation , 2007 .

[29]  Hale Kaynak,et al.  The relationship between total quality management: practices and their effects on firm performance , 2003 .

[30]  M. Sodhi,et al.  Six Sigma pricing. , 2005, Harvard business review.

[31]  Adeoti Johnson Olabode.  THE IMPACT OF TOTAL QUALITY MANAGEMENT ON BANKS PERFORMANCE IN NIGERIA , 2003 .

[32]  F. Cooke.  Implementing TPM in plant maintenance: some organisational barriers , 2000 .

[33]  Rambabu Kodali,et al.  Analytical hierarchy process for justification of total productive maintenance , 2001 .

[34]  Su Mi Dahlgaard-Park,et al.  Lean Production, Six Sigma Quality, TQM and Company Culture , 2006 .

[35]  Shaukat A. Brah,et al.  Relationship between total productive maintenance and performance , 2004 .

[36]  Abbas Al-Refaie,et al.  Effects of ISO 9001 Certification and KAAE on Performance of Jordanian Firms , 2012 .

[37]  Ching-Chow Yang,et al.  An integrated model of TQM and GE-Six-Sigma , 2004 .

[38]  R. Schroeder,et al.  The impact of total productive maintenance practices on manufacturing performance , 2001 .

[39]  R. Andersson,et al.  Similarities and differences between TQM, six sigma and lean , 2006 .

[40]  Manoj Kumar Tiwari,et al.  Implementing the Lean Sigma framework in an Indian SME: a case study , 2006 .