论文信息 - Using Social Networks to Improve the Performance of a Service Desk

Using Social Networks to Improve the Performance of a Service Desk

This paper take a closer look at the aspects of the actual implementation, dissemination and use of social networks to obtain as a result of increased quality and improving service to customers of a Service Desk in a generic service desk of a hypothetical data center.

Joel Mana Gonçalves | Rejane Pereira da Silva Gonçalves

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