论文信息 - Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard - 字舞流文

Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard

Raíssa Corrêa de Carvalho | Denise Dumke de Medeiros | Cleiton Rodrigues de Vasconcelos | Fagner José Coutinho de Melo