Six proven models for change

Land Registry and/or Cadastre organizations are confronted with (at least) two external factors that impose a need for change, i.e. the evolution of the market and the developments in Information and Communication Technology. An explicit focus on the relevant issues is an essential requirement for successful change management, and a number of detailed models could be beneficial to the adoption of the necessary focus. These models pertain to (1) the approach adopted by organizations in our sector to their business objectives and ICT policy, (2) the impact of the provision of improved service to the market on the structure of the organization, (3) the issues involved in ensuring for an appropriate level of customer satisfaction, (4) the impact on product development, (5) issues of relevance to financial management, and (6) quality assurance. Experience acquired in practice has revealed that these models are also suited to applications in other fields.