Assessing Mutlimedia Based e-Mental Health Service Provision in Canada

The study aims to provide an overview of e-Mental Health service (eMH) usage in Canada during the pandemic, patients' satisfaction with the services, and their preferences for different e-Mental visit modalities. The study analyzed data from 1184 out of the 12,052 participants in the Canadian Digital Health Survey and found that the majority of patients were satisfied with the eMH portal and the care they received. Usage rates varied by gender, with female patients reporting higher usage rates than male patients, by age, with older patients reporting higher usage rates, and by citizenship, Canadians by birth used eMH services more than others. There was also a significant difference in perceived satisfaction among different visit modalities (video, phone call, etc.). The study suggests improving e-Mental infrastructure and reducing disparities among age, gender, and citizenship to enhance the adoption of eMH services after COVID-19.

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