Converting online public legal information into knowledge: "ABC del Diritto" an Italian e-Government citizen-oriented service

e-Government is the use of information and communication technologies in public administration - combined with organisational change and new skills - to improve public services and democratic processes and to strengthen support to public policies. e-Government is a way for public administration to become more open and transparent, and to reinforce democratic participation; more service-oriented, providing personalised and inclusive services to each citizen.