Achieved and tangible benefits: lessons learned from a landmark EDRMS implementation

Purpose – Entering the twenty‐first century, burgeoning information management needs in both the private and public sectors are pushing adoption of automated records management systems. Electronic Document and Records Management Systems (EDRMS) are evolving as the most likely solution. Despite this trend, relatively few published accounts of e‐records implementations exist that present achieved and measurable benefits. This paper seeks to discuss these issues.Design/methodology/approach – The authors highlight a set of workflow driven strategies that required considerable managerial and financial investment. Findings – The case study shows just how crucial it is for any organisation to bring with it the people and the processes involved in the creation, management and maintenance of records and information, if a centralised approach is to work over the longer term.Practical implications – The detailed nature of the investigation also serves to highlight a set of well‐documented IT strategies for records m...