Web-Based QoE Measurement Framework

Multimedia services are typically much more sensitive to throughput, delay, and packet loss than traditional services. These parameters do not reveal the quality of service (QoS) perceived by users. This paper designs and implements a Quality of Experience (QoE) measurement framework to capture users' perceptions. The concept of framework is first to create a sample database in the analysis center, and then use the machine learning algorithm to train the sample database. Finally, a QoE satisfaction model is built to estimate the user QoE satisfaction. Users in any enterprise can use the designed QoE measurement interface to measure their QoE. When the users have a low QoE, a service provider can use the built QoE satisfaction model to find quickly the reasons that degrade QoE. The implementation results showed that the number of clicks on grading buttons and throughput exhibit similar behavior, the created sample database has a higher reliability, and the build QoE satisfaction model produces high accuracy rates.

[1]  Shuji Tasaka,et al.  A multidimensional QoE monitoring system for audiovisual and haptic interactive IP communications , 2013, 2013 IEEE 10th Consumer Communications and Networking Conference (CCNC).

[2]  Markus Fiedler,et al.  A generic quantitative relationship between quality of experience and quality of service , 2010, IEEE Network.

[3]  Václav Hlaváč,et al.  Multi-class Support Vector Machine Multi-class Support Vector Machine , 2002 .

[4]  Corinna Cortes,et al.  Support-Vector Networks , 1995, Machine Learning.

[5]  Greg Hamerly,et al.  Alternatives to the k-means algorithm that find better clusterings , 2002, CIKM '02.

[6]  Mandeep Kaur,et al.  A K-Means Based Clustering Approach for Finding Faulty Modules in Open Source Software Systems , 2010 .

[7]  Peter Brooks,et al.  User measures of quality of experience: why being objective and quantitative is important , 2010, IEEE Network.

[8]  R. Jain.  Quality of experience , 2004, IEEE MultiMedia.

[9]  Pjer M. Vuckovic,et al.  Quality of Experience of mobile services , .

[10]  Amanpreet Singh,et al.  Enhancing Quality of Experience (QoE) assessment models for video applications , 2013, 6th Joint IFIP Wireless and Mobile Networking Conference (WMNC).

[11]  Kuan-Ta Chen,et al.  OneClick: A Framework for Measuring Network Quality of Experience , 2009, IEEE INFOCOM 2009.

[12]  María Ángeles Callejo-Rodríguez,et al.  Bridging the standardization Gap to provide QoS in current NGN architectures , 2008, IEEE Communications Magazine.