Research Frame on Service Quality Control of E - Government

Along with developing of E - government constructing in depth and width, most countries' governments pay more attentions to service quality of E - government gradually, and take service quality of the E -government as a mark to weigh its service ability. This paper puts emphasis on introducing of serving quality control theory and method,and evaluating service quality of the E - government using public satisfaction index as measure tool. In order to improve service quality of E - government and level continuously, optimize service quality management system of E - government, meet public's demand, we think that perfecting serving quality control standard and management system, setting assessment index,procedure and method to reflect public satisfaction accurately are feasible.