How habit and satisfaction affects player retention for online gambling

[1]  R. Oliver.  A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[2]  R. B. Woodruff,et al.  Expectations and norms in models of consumer satisfaction. , 1987 .

[3]  P. Wilton,et al.  Models of Consumer Satisfaction Formation : An Extension , 1988 .

[4]  Richard P. Bagozzi,et al.  On the Use of Structural Equation Models in Experimental Designs , 1989 .

[5]  I. Ajzen.  The theory of planned behavior , 1991 .

[6]  E. Anderson,et al.  The Antecedents and Consequences of Customer Satisfaction for Firms , 1993 .

[7]  R. Rust,et al.  Customer satisfaction, customer retention, and market share , 1993 .

[8]  R. Oliver.  Cognitive, affective, and attribute bases of the satisfaction response. , 1993 .

[9]  A. Parasuraman,et al.  Reassessment of expectations as a comparison standard in measuring service quality: Implications , 1994 .

[10]  Ruth N. Bolton,et al.  A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction , 1994 .

[11]  D. W. Schumann,et al.  Comparing Consumers' Recall of Prepurchase and Postpurchase Product Evaluation Experiences , 1994 .

[12]  Marnik G. Dekimpe,et al.  A review of brand loyalty measures in marketing. , 1996 .

[13]  T. Hennig-Thurau,et al.  The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development , 1997 .

[14]  Joel Rubinson,et al.  The jeopardy in double jeopardy , 1997 .

[15]  R. East.  Consumer behaviour : advances and applications in marketing , 1997 .

[16]  Wendy Wood,et al.  Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior. , 1998 .

[17]  D. Larcker,et al.  Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction , 1998 .

[18]  Byron Sharp,et al.  Are Australasian brands different , 1998 .

[19]  Paul Norman,et al.  The Theory of Planned Behaviour and exercise: Evidence for the moderating role of past behaviour , 2000 .

[20]  P. Grambsch,et al.  Modeling Survival Data: Extending the Cox Model , 2000 .

[21]  Haemoon Oh,et al.  Volitional degrees of gambling behaviors , 2001 .

[22]  David M. Szymanski,et al.  Customer satisfaction: A meta-analysis of the empirical evidence , 2001 .

[23]  I. Ajzen.  Residual Effects of Past on Later Behavior: Habituation and Reasoned Action Perspectives , 2002 .

[24]  Rajkumar Venkatesan,et al.  A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy , 2004 .

[25]  William R. Eadington,et al.  The Future of Online Gambling in the United States and Elsewhere , 2004 .

[26]  Dick Mizerski,et al.  The Stochastic Nature of Purchasing a State'S Lottery Products , 2004 .

[27]  M. Uncles,et al.  Understanding brand performance measures: using Dirichlet benchmarks , 2004 .