A multi-method study of the IS impact of SAP in a large organization

The latest Gartner report states that in 2012, the figur e for global Information Technology (IT) spending amounted to US $3.6 trillion and a predicted $3. 8 trillion in 2013. Achieving an effective measure of IS success and impact of informat ion systems has been a goal for information systems researchers for decades. Numerous methods exist for measuring the quality, value and im pact of information systems in organizations, including benchmarking, ISO standards, and use r s rveys. However, typically, often due to restricted access to data, resear ch rs only use one type of measure. This study uses a single-organization case study investigat ing measures of the quality, value and impact of the SAP system in the largest telecommu nications organization in New Zealand, using and comparing a range of methods and perspectiv es. The researcher also evaluates the best possible measures for organizations to adopt by comparing multiple methods.

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